Customer Stories

DO NOT USE TERMINEX FOR BED BUGS. I HAD MY PARENTS HOUSE TREATED AND THEY GUARANTEED TO GET RID OF THEM OR MY MONEY BACK AFTER THE TREATED FOR 90 DAYS. THEY TREAT THEM WITH A HOSE THAT HAS STEAM. Y0U HAVE TO CALL BACK AND GET THEM TO CHECK TO SEE IF THEY ARE…

My wife set up an account with terminix over a year and a half ago to dead with roaches in our new place, We got started and charged $50 a month every month for them to come out and treat for these bug’s that they promised they could get rid of. Well over a year…

I got on the web site of Terminix and requested a inspection to be done on my bedroom floor. They called me and I told him that I have been a customer for 20 years and I have something eating my floor. He says do you have the pests and termite contract? I said, I…

I just received a phone call for a free termite inspection inside my home. I have had outside service from Terminix for many years. I told the rep that twice this was scheduled and no one came. He told me I canceled one last year and year before I don’t know what happened. I did…

133 Clover Lane We have a vacation cabin in the Ellijay GA. area. We purchased the cabin about 3 years ago, the previous owner had a contract with Terminix. We determined the contract was transferable so we paid the annual renewal fee to keep the contract in force. They were supposed to inspect the property,…

We have had termite coverage since we built our home in 2008. Two years ago a termite inspector named Dallas came out around Christmastime and checked around the house, putting on coveralls to go through the crawl space. As he was removing the coveralls after finishing, I stepped out of the house to speak with…

My wife and I had Terminix come to our house because we had an opossum problem. they were under our house and climbing up our fiberglass tubs. We were told they could get rid of them and they told us we had a water problem under our house. We thought they knew what they were…

Terminex was in effective for pests and I tried to cancel by phone. The first time they claimed the cancellation did not go through because the call was disconnected which it wasn’t. The second time I called they said it was cancelled. Three days later I get a bill stating they came out and sprayed…

Discovered a minor insect problem in my owner occupied two family home and gave terminix a call and explained the problem. They quoted me a price under a 100.00 for an initial treatment and said that the address being a two family wouldnt matter as this was an introductory offer and would include future service…

After two visits from terminix my problem has gotten much worse. The technician came on a day I had let them know I would be gone to get out of spraying the inside of my home. They had also been given my credit card info to take the first initial payment off. I had thought…

After the 4th treatment, we don’t see any results from the treatment. Customer service is bad because they don’t follow up with the local services. No one returns your calls. We would like to change the technician and they keep sending the same person. I would like to have my money back.

We had inspection on10/19/17. We were told we were infested in our attic with rats. The only rats I see is Terminix. They told us all the insulation was destroyed and it would cost us over $7000.00 for repairs. So I got a second opion outside of Terminix. Funny, the guy that came out to…

124 Overlook Place I have service, here in Columbia, with Cook’s. This problem comes from the house that I sold a year and a half ago in Pryor, Oklahoma with service coming from Broken Arrow. My contract with Terminix was transferred to the person who bought my house. Terminix knows this. They send her emails…

I work for a large hospitality company and Terminix is a national account for us. Their technicians falsify documents, do not treat what is contracted for, and sleep in their trucks pretending to do business. Whatever you do stay away from these people. They will ruin your reputation.

BEWARE OF THIS COMPANY. They showed up an hour early with a bad attitude. They then told me I packed my food and bottles incorrectly, even though I did it the way the sales person told me. The person, Ezequiel, then proceeded to repeatedly slam one of my glass bottles onto the table while redoing…

I have been a Terminix customer since 1991. Every year at the time of termite inspection the frustration starts. I’ll receive a call for the time and date the inspection is to be held, no one shows up or not even a courtesy call informing me they aren’t coming. I have sat and waited for…

Signed up for outside and inside services for mice problem which increased after they did whatever they did. Called to ask them to come out right away because of increased activity in our house. Got a run around that they have to send a message to our office, to check the schedule, etc. so I…

Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. My house has been covered by the Terminix subterranean termite policy, since the spring of 2010. In the fall of 2016, when subterranean termites were found a few feet away from my front…

They came out to the house, did their thing, charged 1500 dollars and gave us a contract for 225 a year. We have been dealing with them for five years, they are never on time, I or my wife miss work, they dont show up, they increase their yearly fee, they often do not come…

I was a happy and satisfied Alterra Pest Control Company customer prior to Terminix acquiring Alterra. Terminix promise that nothing will change that customers would still receive the same good service they had received from Alterra. The first quarterly service that was performed after Terminix acquired Alterra, our regular service technical perform the work. On…

I contacted my local Terminix branch in Plantation, FL to spray the outside of my home for ants. The technician sprayed for ants and offered to inspect the rest of my home. He then informed me that I had a severe active rat infestation in my attic! I was shocked and disgusted to learn this…

I called in to inquire about Terminix services for mice & insects. A message was left that someone would call me back later. I received the call & was told about a package they thought would be great for me. I told them I would think about it & get back to them later. After…

Melbourne, Fl. Have had Terminix contract 28 years and have paid all the various treatment updates Terminix implemented over the years, ie. special treatments, bate systems, etc. Never a lapse in renewal, inspection or payment. Painters discovered rotted wood in my front door arch 2 weeks ago. Had inspection by Terminix and found subterranean termite…

A Terminix representative named Jacob showed up at my property today unannounced to perform routine service. He had a horrible combative attitude from the moment he arrived. I live in a duplex where my mother lives in the other unit. He went to her unit first. When he arrived at my unit, he began complaining…

I called Terminix due to a problem I was having with field mice this call lead to a nightmare to make a long story short they did not service me the way they promised I had to hire outside help after playing Terminix about $400 I called numerous times to complain because I was told…

Had a bug issue in the house. We called Terminix they came out, did an inspection. They came back out the following week to spray. The technician said a follow up appoinment was made already all I had to do was call. I called the customer service number and learned a follow up appointment had…

I want to make a complaint about an employee of your company. This person was very rude and disrespectful. He drove into a parking lot with your company vehicle on a Sunday morning, and was clearly speaking on his cell phone. On the back of this vehicle (license plate # ***) there’s a sticker next…

I was getting services and they come and spray and the roaches and the roaches never never left my house they kept coming out in and spray for a whole year this was going on I was complaining about the person that was spray my house I felt he wasn’t doing his job he told…

This story will not help me now,but it begins in 2004. My niece found some little insects in the window sill and I said wonder what this is and she said they are termites. You sure I said. Hell yes I’m sure. So my wife called Terminix. She found them in the Ph. Book so…

This particular instance began in July, 2016. Termites were found in my master bedroom. It was finally approved to go through insurance however this would be a long process. A subcontractor looked at the existing flooring and advised me that the flooring was not available. Would I come down to the showroom to pick another…