Customer Stories

Terminex is ripoff. 1 – They do not give me the service I contracted them for. 2 – They are charging me more than the price I was quoted. 3 – I cancelled the service by phone in April, in writing in May and they have continue to bill me. 4 – They have harassed…

Terminix customer service for existing customers are below poor. There 1st concerns are what is convenient for their servicers to visit home for annual reviews. They randomly set appointments and if client are notified at all it is 48 hours before the visit for some god forsaken time that is not conducive for working class…

I have call Terminex for one time service . It took them weeks to come buy . I didn’t want the contract because I’m selin my house . They call to come back . I told them that I don’t need thay service again . They send me a bill saying they have serviced my…

tech came to my house and assured me that the chemical he was spraying was 100% safe around children, animals and people, i asked if i should cover my fish tanks in a wet towel and take myself and the cat outside while he sprayed he insisted on us staying in the home until the…

Recently I had an appointment with Terminix to come to the house to evaluate. I told Terminix I would like the 3-5 o’clock time slot. During the late morning of that day the tech called and said he could not make it because his car broke down. We rescheduled for the following day at the…

After 5 months the work has NOT been completed, I still have rodents in my home. 1) They require a credit card when you sign the contract and promise not to charge it until the work has been done. I fortunately blocked the account as soon as the salesperson left.And as I suspected 3 days…

I hired Terminix three months ago for a one-time ant treatment. Last Thursday at 4:00 pm I got a text message telling me the tech was on his way to my house. This was my first and only notice. I’m 40 miles away on a business trip; couldn’t drop everything and race home. I get…

I paid terminix $1450 for services at my residence 2 weeks ago they weren’t on time then & they were suppose to do a follow up today 8-14-18 from 1PM-3PM guy said he couldn’t make it till 5 PM still as of right now 8:17 PM no show. I would not refer this company to…

I am a disabled homeowner on a fixed income who a crooked local Terminix acquired my electronic signatures, promised to return and did not and all calls lead to 1-800 numbers for Terminix while this local branch manager the two technicians waited on for instruction continues to avoid me and claim the services were performed….

I cancelled my service last year due to poor customer service. Got lured back for discounted mosquito services only. A week ago they sprayed but mosquitos are worse than ever. I called and told them I am having outdoor party with small children and need them to return before party in 2 days. They assured…

this is the short version — disaster. not with the treatment itself, but the lack of treatment. despite numerous letters and long calls: after the inspector, a termite technician came on the wrong date, a pest control (outside sprayer) came another time that i was expecting the technician. last night i learned that while i…

All, Be very vigilant when they do the treatment. They just do not spray any chemical and simply drill holes and close the holes. Please do it yourself and not be misguided by these companies representatives. It is real ugly and unethical company to get your home treatment.

WARNING: DO NOT USE FOR ANY SERVICE!!! This is the worst company (not pest control company, but any sort of company) I have EVER dealt with. The biggest issue is POOR customer service. It is IMPOSSIBLE to speak to anyone! You have to call the main base (national wide call centers) and they will not…

I had Terminix for 3 years. After the first year I saw termites swarming. They said they came out numerous times to fix the problem. I was always home and have dogs that would not have let them out of their car. They were never here. They kept saying someone had come out but it…

I had them come to get rid of ants in the kitchen. First visit the guy laid out some bait for ants. Second visit still have ants. Third visit still have ants and today I called to get treatment again and they could not find my information and wanted a contract number which there was…

LIARS! Would NEVER use again. Unethical and ineffective. The “technician” left a VM that he would service the next day with a specific time window of two hours. Next day: No show, no call and 2 people were home. Then their email arrives at Noon sharp stating that the service was completed!?! I called at…

We have been over 10 years policy with Terminix and we went to India for 3 months and did not pay the bill on time. They cancelled the contract and when we called them, they came and said that we have to pay $599 the first year (our original payment was $225/year) and $350 the…

After discovering active termites chewing wood, I called Terminix to come out to treat. It took the tech over a month to make the appointment to see for himself and another month to actually treat the infected area. no one returns phone calls from their office. They dispatched a tech for treatment and didn’t bother…

Terminix is such a rip off. and i will never recommend them to anyone .They have this fine print that says quartlerly to get $119 more .I told them that i do not want there service anymore. But with out me knowing.This company should be ashamed for the way they do business

I have used Terminix in the past and have been very pleased and as recent as a few weeks ago met the sweetest and funniest Tech who helped us with one of our houses… he was great and I asked him if he went outside the city limits of Tampa because We have houses all…

Terminix is trying to scam me out of $2840.00. I hired Terminix to repair dry rot and fungus damage on my rental home. Their contractor only did about 1/2 the work on our signed contract but they billed me full price and lied that they completed the entire job (I called and asked for my…

Terminix After 4 calls to the your call center, Where the person answering attempted to get a me a call back from the Boston area manger, with no success. The only call I received was from a robo call asking if I would participate in a survey, not what I wanted to hear from my…

25 stevenson st cockroach scam kept going to vacant rental with no access or notification and charged my checking account for months

To Whom it May Concern: I found out that I had bed bugs in my home. I had used Terminex before and they were awesome so I called them immediately. They told me that my house was infested but they could take care of it but it would take a year. So they wanted $175…

We were Terminix customers when we lived in Victorville, Ca. Every year we would get ants in the back yard and would have them come out and spray. Not any big issues there. We retired in 2017, put the Victorville house up for sale and found a house in Arizona that we were going to…

I would like to speak with someone to see if you are interested in taking my case. I noticed that your questions referred to only termite damage and I have a very different situation and a lot of documentation. Thank you

I was charged nearly 3,000 to protect my renter from mice. they covered the holes without removing all of them. this allowed the mice to **** in her clothes and dishes. i was also told that my agreement included roach and spider control. I was sold a bag of lies. terminex is a pile of…

Monday 5th March 2018; male (unkown) says he is from Terminix. Wife say why did you advise me in advance. As spouse just came from medical procedure and was in doubt of this individual; who arrived at our residence unannounced was not going to let him in. Two day later received call (Matt or Mark)…

i has this product installed in my house on friday march 2nd 2018 a rep came out wed feb 28th 2018 for an inspection of the house at the time my appointment was 3 to 5 the rep did not come until well after 6pm this is only after i called at 5 to find…

Horrible service. To start off, I was given a 10 am to 5 pm time frame. That’s already horrible. Second off, I was quoted at 1400 and I accepted the deal simply because it had to be done either way. I arranged to make a $700 dollar initial payment with the Terminix corporate office and…