Customer Stories

Customer Stories

Pennsylvania After paying $2,000+ for the Terminix services upon finding a swarm in our basement, they sprung into action in April 2000 with monitoring stations outside the house.  When no activity was reported by July, my wife wrote a letter questioning their not doing anything inside where the swarm was found. They responded with, “It is common to go as…

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New York I signed a one-year service contract with Terminix that cost $450; it seemed like a good deal.  It was indeed a good deal for the carpenter ants, who got to party all year long and were never phased by the “treatments.” Moreover, Terminix came and allegedly sprayed the perimeter of the house in January and February when it…

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Georgia Last March, I had to put a drain along side my house to keep water from entering my home on rainy days. Dirt had to be moved, which disturbed the chemical barrier.  I informed Terminix about this change to my property. Since then, I have battled Terminix to have the framing around my front door replaced due to termite…

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South Carolina In South Carolina, you must have a CL 100, Wood Infestation Report (WIR) before you can sell a house. The seller is required by law to have a CL 100, or the house can’t be sold, unless it’s being sold back to the original builder (i.e., court settlement, etc.). There are some great web sites at Clemson University…

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Arkansas I have been VERY unhappy with Terminix.  I looked up Terminix to see if I could get my comments past my 1-800 number.  [And found this web site!]  I canceled my service in December, when the serviceman had his 12-13 year old call to set up my service the next day.  We told the “youngster” that someone from Terminix…

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Alabama I, too, have had and am having problems with them. I sent letters to the Birmingham and to the home office in Memphis.  I got no response from either until I terminated all services with them.  Only then did I get a response, and it was from the local Birmingham office.  I have had pest and termite service with…

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Pennsylvania I am an existing Terminix customer.  My home was treated for underground termite protection by Terminix in 1988 using conventional chemical barrier methods.  We had to have several “retreats” done to finally prevent any more swarmers from entering the home.  Terminix did fix the problem, and we have not seen any swarmers or any other evidence of termites in…

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Illinois We had to sue Terminix after they just about killed my wife and me with improper installation of their chemical and using too much product. Our case ended up with over 500 pages written by the Illinois EPA. They were the worst people my wife and I ever dealt with.  It took two years before the EPA said we…

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Massachusetts Although Terminix promised to move all children’s belongings and furniture out of the way when they sprayed the floor moldings, when we returned to the house, we found toy baskets and stuffed animals right up against the wall, untouched.  We ended up throwing a certain number away and soaking the rest in water. Incidentally, and probably by pure coincidence,…

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Pennsylvania I read your note about the binding arbitration provisions in the “fine print” of Terminix service contracts and how consumers are being restricted in the way they can pursue and collect damages. I, too, appear to have this same language in my agreement. In the spring of 1999, Terminix literally trashed our home; and we have since been displaced…

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Illinois Who do I write to in my area or at the national level regarding my dissatisfaction with Terminix employees, service, the “bait” system, and extensive damage to my home since the “bait” system was installed?

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Connecticut I haven’t got problems like others have had. Mostly just a waste of $30+ per month for a couple of years; and when I wanted my unspent money back (I’d paid in advance), no response.  But I did get a few chuckles along the way: Me:  “We’re overrun with ants!”  Helpful Connecticut Terminix Person: “Everyone’s overrun with ants.”  Me:…

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Tennessee I am displeased with their performance and looking at another company to handle my pest control business.

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Florida Am having a problem with Terminix not repairing damage even though I’ve been contracted with them for over 10 years and numerous inspections, and even an earlier repair several years ago, have been made. Now that I have extensive damage in my antique heart pine floors, they say they’re not responsible because I have wood-to-ground piers under the house. …

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Texas My wife and I have been dissatisfied in the pest control service offered to us by Terminix because of their lack of common courtesy. We have asked to speak to the manager, only to be put back on the phone with another representative. I came home to let the pest control man into our house.  No one showed up.…

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New Jersey We have had Terminix for the last year and a half. They have to be here every month to check on the termites.  They never show up, although scheduled, unless I call.  Even after I call them, they say they were there “yesterday.” Funny. I was home “yesterday,” and nobody showed up from Terminix.  When they do show…

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To make a long story short, Terminix treated our home. After four years, we have to demolish it and build a new one. You can probably guess much of what happened in the interim. I will be seeking the advice of counsel (something I should have done long ago). I believe we’ll all be eating Terminix’s dust unless we all…

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Virginia On 2-6-99, Terminix was contacted by me to provide a home inspection of suspected termites at our home.  A Terminix inspector conducted an inspection of the premises. A subterranean termite inspection graph indicated the results of the inspection and proposed treatment that would be required to terminate any active infestation and eliminate any further damages.  The supposed treatment was…

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Georgia This is a great web site.  I wish I had found it before hiring Terminix for monthly service for our home.  BAD! BAD! service.  I feel sorry for others whose claims are more significant. They are billing me for services not rendered. On the first visit, the technician never called us, came when we were not at home, and…

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Arizona A beautiful home in the Phoenix area is yet another victim of the Terminix sham for over a year.

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After having a few companies come out to my house to give me estimates for termite control, I chose Terminix because of their name and their price was quite a bit lower. I was told by another company at the time their price was lower because I would never hear from them again after I had them install the Sentricon…

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New York Terminix has been treating my house for 12 years, and I still have termites in my house in the same location.  The last time a technician came to inspect, he found nothing visible. My husband had to point out the tunnels in the basement.  I am totally exasperated.

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I’ve looked all over on the web knowing I’d come up with a page where Terminex would be uncovered for its professional services which lack, in my opinion, a lot. I called Terminex to come to my home because I had a mouse — ONE mouse!  I agreed to a contract where I would give them an initial payment and…

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Florida We had Terminix do three yearly inspections on our house and nothing was found until the soft floor started to give way. Guess the termites all got together one night and said “let’s have the floor for dinner tonight.”  Have not been happy with Terminix either in their inspections or treatments to this date.

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Yuba City, California We wound up in small claims court over an inspection done by Terminix.  We lost our case, only because we sued the previous owners instead of Terminix. The judge was kind enough to tell us that was the only reason we lost. They also claimed we had a clear inspection, only to find out three months later…

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I have a termite contract with Terminix as a result of a buyout or merger from an existing company, and I have had nothing but grief from them since day one. Their service (or lack thereof) is horrendous. Everything is done at their convenience and without thought or regard to others’ schedules. I called in a service call to retreat…

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South Carolina How I wish I had seen your web site prior to paying Terminix $3100 for the Sentricon System.  I am going to write to the Attorney General of SC and refer them also to your web site so they can see the extent of the problem. The following has been sent on four separate occasions to Terminix without…

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Louisiana Having problems as a result of misdiagnosis and poor recommendations for type of treatment needed for my home. Trying to find out exactly what responsibility Terminix has towards damages to my house. Thanks for your report.

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I, too, am having a problem with this outfit.  I admit I was late making a few payments of $31.09 due to a financial setback. After being informed by phone that I was late on my payments (twice), I informed them about my problem and that I would get my payments up to date. After making such payments, I was…

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New Jersey I have been using Terminix for over three years.  Everything came to a head just this week when we experienced swarming (believe they were termites) – wife called local Terminix office requesting some assistance and was told there was nothing they could do. I called their 800 number and was again told that there was nothing that could…

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