Customer Stories

Pennsylvania We have been Terminix customers for almost five years now. In December 2006, the technician arrived at our home ranting and raving about how Terminix’s pest control has been changed within the company. In our home, our pest control consisted of the tech showing up, coming into our home and spraying an insecticide throughout…

Virginia Terminix annual inspection of 12/23/06 revealed active termite activity and indicated on the written report that retreatment was required. I have had a termite protection policy on my home since it was built in 1970. I called my local branch in Sterling, VA to schedule the retreatment. I was given an appointment for the morning…

Sugar Land, Texas On January 16th the Terminix person left a note at my house saying, “Stations have been pulled. Please call office for more information.” The note was referring to the Centricon termite stations all around my property that I paid for a full year in advance for the maintenance and monitoring of. My…

Induced to switch from conventional underground termite protection to the Sentricon system in late 2001. There were periodic “hits” on the monitoring stations until Terminix ceased to monitor the stations in late ’04. Called to report this in spring of ’05. No response. Left repeated messages, even to the manager Scott Haselton. Finally in late…

Central Illinois I have had a termite contract with Terminix for 3 years. I started out by paying in advance and then paying the next year in advance because they offered me a 10% discount for doing so. The next year they rebilled me for that year at a higher rate. This went on throughout…

Clinton TWP Terminix SUCKS! They charged me for a FREE RESERVICE before my year was up, and they ruined my credit because I refused to pay. TERMINIX SUCKS!!!!

Murfreesboro, Tennessee I had a contract with Terminix from September 2004 to September 2005. The service representive NEVER once explained to me or to my husband that the contract automatically renewed itself unless I called or wrote. I received a bill for December of 2005. I know $83.00 may not seem like much to Terminix,…

Elizabeth City, North Carolina Terminix of Elizabeth City keeps billing me for services not provided for pest control. I have tried a dozen times to get this resolved and the “Service Manager” always they will get back with me…but never do! This is a dishonest group and should be stopped from doing business and fleecing…

Texas Thanks for your effort to tell others how rotten Terminix is. I lost a wall in my house and they have no idea what caused it but it was not termites. I too will be going to the Texas State Attorney General.

Connecticut I will be going to court soon, against Terminix. I am looking for a place to find records of complaints against Terminix in CT.

Cinnaminson, New Jersey Terminix was showing up nearly every month and billing us $95.00 after we paid down over $1000.00 for a termite treatment. We told them in August to cancel any remaining visits. I got a bill for an October visit. I paid the bill, anyway. Money attracts them. They showed up in January….

Dallas, Texas Had a contract for one year, still have an ant problem. Was never told that the contract was ongoing and you had to call to cancel. I did call in January 2005 to cancel. As of August 2005 they are still trying to bill me or send it to a collection agency. After…

Scottsdale, Arizona Sloppy work and continuing scorpions. Phoenix office uncooperative and rude. At one of my complaints their employee asked “do you want me to discontue your service?” in a most agressive manner. They send renewal bills in FIVE MONTHS before due etc. etc.

Tennessee Thank you for standing up to Terminix. We too have experienced bad results with this company. When we bought our house 16 years ago, we contracted with an independent company to treat our house, and to do periodic inspections. Our contract stated that our yearly fee would never go up, and that any damages…

Nazareth, Pennsylvania I signed a contract with Terminix on 8/26/04. The last time they were here was 8/01/05. That is a year, but they are saying I owe them for the last vist on 8/01/05. It was a year contract, now they have turned me into a collection dept. A year to me should have…

Delaware When I bought my house, I decided to get a new bedroom set. When this set was delivered, it sat in the house unopened until a week after I moved in. I finally got around to taking the shrink wrap off of my armoire. When I opened it and pulled one of the shelves…

Michigan The nature of my complaint is in regards to deceitful sales tactics employed by a Terminix representative. During the course of my consultation with a Terminix representative, he made the following claims: A certain major real estate company required Terminix to be the pest treatment company for all transactions. If the property had been…

Davie, Florida POOR SERVICE! They never call to say they are coming, so they come when I am not home and leave a note saying they sprayed the outside. That is NOT fulfilling what I contracted for. When I call them to come BACK and do the inside, they are here less than five minutes….

West Los Angeles, California I too found that Terminix does not honor its word. My customer representative misrepresented the time I would have to be out of my home. Subsequent efforts to get Terminix to honor its promotion of one year free pest control in order to entice me to hire them to fumigate my home…

Virginia I too have gotten no show and 4 no call backs. They were not fixing my cockroach problem.

Connecticut I have called Terminix for both service and billing issues a total of 7 times in a span of ONE MONTH and have not received a call back! The biggest mistake is pre-paying Terminix, now they have my money and I have no service. I will not renew my termite plan and will demand…

Cincinnati, Ohio I was tricked by a salesman for Terminix in Cincinnati, Ohio. Salesman inspected my house, I already had found termite damage, he offered me one of two plans — bait trap plan or liquid barrier plan. I chose the liquid barrier; and when he tried to talk me in to the bait plan,…

Pittsburg, California My Terminix nightmare began even before I signed with Terminix. Their salesman, Timothy Westcott, tried to sell me part of his “internet business.” He wanted me to give him money so that I could then make back the money I just paid him. Westcott then said that I must have “incentive” to make…

Scottsdale, Arizona Terminix is saying my account is expired, and therefore I am liable for my termite treatment. I have been on contract with Terminix since 1994. I haven’t seen a bill for renewal.

Harlan, Kentucky My wife and I scheduled to have our house sprayed by Terminix due to the excess number of ants finding their way into our home. We made the appointment and the service man came out to perform the task. Before he left, he explained that we might see ants for about a week…

Georgia Although I do not remember the details, I am sure Terminix had a problem with the attorney General in Georgia and was forced to go in and treat many properties in Georgia, including the townhouse community in which I lived in and the almost new building in which I worked in. They were forced to…

Sea Ranch, California On 25 May 2005 signed up for a Terminix – California Residential Pest Control Agreement paid $220 (as part of a $505 agreement), to Mitch English, Sales Representative, Terminix, 1009 Clegg Court, Suite C & D, Petaluma, CA 94952, Tel: (707) 762-3373. At the time I remitted the $220, I arranged with…

Connecticut We have had swarmers for a few years now. We immediately paid a couple thousand dollars to an awesomely good Terminix sales guy. They planted these stations with wood in them around the house. We rarely see them check the stations, but they swear that they come and look at them. I know we…

New Hampshire My husband and I recently bought our first home and noticed that there was a problem with wasps. Twice, we scheduled an appointment and had a no show/no call. The first time was two days before our housewarming. Needless to say, our guests dealt with wasps all day. Finally they came and did such…

Virginia Thank you for your website. I have had a contract with Terminix (the local branch) for over 30 years. They would call me annually to set up an appointment for inspection. When I did report damage, they did repair it after countless arguments with them that it was indeed termite damage. It also took forever…