Discovered a minor insect problem in my owner occupied two family home and gave terminix a call and explained the problem. They quoted me a price under a 100.00 for an initial treatment and said that the address being a two family wouldnt matter as this was an introductory offer and would include future service as well for an additional set fee. When they showed up for the appointment they tried to get me to pay over 350.00 without even looking at the building and began talking about how there was a mistake in the pricing I was given. This generated a call to customer service which immediately launched into a pitch of how some buildings are harder to treat than others but didn’t have an answer as to why since this is property is of average size and condition that the price would more than triple. They never got past the front porch. In my opinion, after this company engages in bait and switch tactics as well as price gouging. I won’t use them now even if they offered to come for free. I found their business practices to be deceitful and don’t believe they honor their quotes any place they go. They use special offers as a way to get their foot in the door. Not a good company, there wasn’t a mistake in anything and they will try to take advantage of you. My advice is for you to find someone else. There’s plenty of exterminators around and most of them have ethics that Terminix does not.

Submitted by Mike from Haverhill,Ma

If you have been wronged by Terminix or another termite company, you don't have to fight alone.