The owners of this home thought they were protected by Terminix. They were wrong.
Damage caused by wood destroying organisms can vary from minor to severe.
The main factors that determine the degree of damage are the kind of organism causing the infestation (like termites, powder post beetles, and wood destroying fungi) and how long the infestation has been active.
Often, the first damage you discover from one of these organisms is only a small amount.
However, a small sign of damage always means that there is great potential for much more damage that is hidden away.
Terminix Bonds and Repair Contracts: be careful who you trust
When you find damage to the wood in your home, your first thought might be to call Terminix or a building contractor. The most important thing to remember is that an expert on wood destroying organisms is the only person that will be able to tell just how bad the damage is. Building contractors are not qualified to make such an assessment, and Terminix has an incentive to minimize the amount of damage they report because it could be their fault.
If you have a Terminix bond on your home and damage is discovered, it may be the result of Terminix never having applied an adequate vaccination to your home. They have every reason to keep this information from you and cause you to believe your claim is smaller than it actually is.
If you have a Terminix “Repair Contract,” your agreement states that Terminix is responsible for making repairs if damage occurs. Terminix then has a motive for covering up or underreporting how much damage you really have.
If you discover damage to the wood in your home, always get a second opinion from an expert on wood destroying organisms!