Customer Stories
Terminix came to my home to search for termites they did not find any evidence of termites but they found structure damage . I was told how they would fix the structure damage put Installation ,type of plastic on the ground this procedure would cost me around $4000-$5000 . I had someone go under the…
The linear feet that the representative quoted appears to be about 400-500 square feet more than the actual measurements. So was quoted a price that was $00-$500 greater than their quote per 100 linear feet and price for treatment is $100 each. But even worst, after I printed their online contract after almost 3 months…
We have been paying, annual contract customers for over 10 years and the service has gone from excellent and conscientious to careless and practically nonexistent. The traps were oriignally diagrammed and on file in whatever office we began with. After a few years and our contract being passed from one of their office locations to…
Had been a customer about 20yrs., the last several their annuals have been increasing significantly. When the most recent Advance came due, we had fallen on hard times, & did have the lump sum, so reverted to making exacted monthly amount, & they cashed them every month for 9 months, then suddenly had an issue…
I am absolutely appalled at Terminix’s treatment of my seventy-five year old mother this past week. She paid $750 (upfront!) and took two days off of work so that Terminix could rid her house of bedbugs. They did not show on three different occasions leaving my mother nearly in tears. All they have done is…
My annual bill over tripled in one year. $329 to $999. I understand prices sometime go up but this is just unfair business practice. Are pest control companies regulated by some sort of government entity for fair practice? Can consumers unite to control things like this? In addition. because I have spray foam in my…
Terminix came out to the house, did an inspection. The rep drastically oversold the service, claiming they would monitor and guarantee everything and pretending the extra services were actually part of the package I was buying. They offered me a payment plan through SMAC because that first year of service was pretty expensive. I paid…
Customer for 20 years, recently had inspection and was told my house was infested with termites and needed tenting. I panicked, paid with visa for service. Next day, got second inspection and was told I did not have termites, so I cancelled with Terminix. I asked for a report, 2 weeks later it arrived, my…
Utilized Terminix to treat my home prior to purchase at request of my bank. Treatment was normal and work was accomplished quickly. Then SMAC or $MAC took over and that’s when things went bad. Never received initial billing statement, they assessed a penalty. I contacted them and they had an incorrect address on file. We…
They don’t want to cancel contract and don’t want to give my money back. So I called Terminix for termite removal the tech Johnathan Camp came in on the 10/26/2018 he checked the house not very through the quickly suggested the most expensive option tenting and even though he dint find the Subterranean termites only…
Terminix Wildlife Removal (don’t get it, research first)Tampa. We just bought a 1962 house I found termite Fras (termite pellets) I called Terminix for a termite inspection at first, he didn’t find evidence of Subterranean termites, only for wood termite in certain areas because I show him were, they were. after all of that he…
In 2017 we tried several local exterminators for ants inside the kitchen. All were expensive so we went national – and scheduled an appt. Rep came, only did OUTSIDE and not the inside. Furious, called back, he came and left – we cancelled right then and there. So two days ago, ANOTHER REP comes back…
salesman promised 2 employees for 1 day or more to remove insulation, clean up and fill all holes. 1 employee shows up with no trash bags no cleaning equipment not enough insulation and the wrong insulation at that. I loan him bags but he over stuffs them leaving mouse poo and insulation all over the…
Purchased exclusion service and paid for up front. Company never completed work after scheduling multiple appointments. Filed dispute with credit card company and money refunded, but now Terminix trying to collect on work never completed. 3 occasions employees showed saying didn’t have materials or personnel to complete work. Final time waited for 2 hours and…