Customer Stories

Customer Stories

I paid for a Terminix termite policy. The policy said that if termites were found that Terminix would treat the property at no cost to rid the property of termites. I now have termites and Terminix refuses to honor their agreement and treat the property. All I get is the run around. My son has had the same problem with…

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We have a bed bug infestation. The mistake I made was to call Terminix. I agreed to $2400 contract and at first it seemed like a good choice. They showed up three times with more appointments scheduled. The bugs were not completely gone but we were winning the war and then they stopped showing up. I called the tech, the…

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Was never given a written copy of the contract. Was told I would have one bill instead I receive 3 different ones. Been over a year and still can not get this straightened out

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I got tired of being stood up by waiting for Terminix employees to come inspect my home. That and it’s twice as expensive compared to local providers.

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They don’t want to cancel contract and don’t want to give my money back. So I called Terminix for termite removal the tech Johnathan Camp came in on the 10/26/2018 he checked the house not very through the quickly suggested the most expensive option tenting and even though he dint find the Subterranean termites only Dry wood he wanted me…

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Yes there’s an employee who goes by the name of Frank he has knocked on my door more than once I did let him into my apartment I should not have he has claimed he’s been here before when in fact he had not he also insinuated that I personally would be responsible for a pest control bill during the…

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Terminix Wildlife Removal (don’t get it, research first)Tampa. We just bought a 1962 house I found termite Fras (termite pellets) I called Terminix for a termite inspection at first, he didn’t find evidence of Subterranean termites, only for wood termite in certain areas because I show him were, they were. after all of that he proceeded to go to the…

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In 2017 we tried several local exterminators for ants inside the kitchen. All were expensive so we went national – and scheduled an appt. Rep came, only did OUTSIDE and not the inside. Furious, called back, he came and left – we cancelled right then and there. So two days ago, ANOTHER REP comes back and does $261 worth of…

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salesman promised 2 employees for 1 day or more to remove insulation, clean up and fill all holes. 1 employee shows up with no trash bags no cleaning equipment not enough insulation and the wrong insulation at that. I loan him bags but he over stuffs them leaving mouse poo and insulation all over the house. I call the salesman…

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Purchased exclusion service and paid for up front. Company never completed work after scheduling multiple appointments. Filed dispute with credit card company and money refunded, but now Terminix trying to collect on work never completed. 3 occasions employees showed saying didn’t have materials or personnel to complete work. Final time waited for 2 hours and didn’t show in allotted time…

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We had Terminex come out to our house because we thought we had termites. The guy that came out, we describe what we had, so without seeing any, except a few dead ones in window , he said we had termites. So he sold us a bait station for our yard. The man came out and put all the bait…

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I am my 91 year old mother’s power of attorney. She had a Terminix contract on a house she owned in Ramer TN ,,,,customer #974….. The property was sold in June 2017. The VERY next day, I called to terminate the contract. Oh, no problem, they said. 6 months later I get renewal notices,,,,oh, don’t worry, it is canceled. In…

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Terminex is ripoff. 1 – They do not give me the service I contracted them for. 2 – They are charging me more than the price I was quoted. 3 – I cancelled the service by phone in April, in writing in May and they have continue to bill me. 4 – They have harassed me at my place of…

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Terminix customer service for existing customers are below poor. There 1st concerns are what is convenient for their servicers to visit home for annual reviews. They randomly set appointments and if client are notified at all it is 48 hours before the visit for some god forsaken time that is not conducive for working class individuals. You now have to…

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I have call Terminex for one time service . It took them weeks to come buy . I didn’t want the contract because I’m selin my house . They call to come back . I told them that I don’t need thay service again . They send me a bill saying they have serviced my property even thought I said…

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tech came to my house and assured me that the chemical he was spraying was 100% safe around children, animals and people, i asked if i should cover my fish tanks in a wet towel and take myself and the cat outside while he sprayed he insisted on us staying in the home until the spray was done. He wanted…

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Recently I had an appointment with Terminix to come to the house to evaluate. I told Terminix I would like the 3-5 o’clock time slot. During the late morning of that day the tech called and said he could not make it because his car broke down. We rescheduled for the following day at the same time. This ended up…

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After 5 months the work has NOT been completed, I still have rodents in my home. 1) They require a credit card when you sign the contract and promise not to charge it until the work has been done. I fortunately blocked the account as soon as the salesperson left.And as I suspected 3 days later they tried to debit…

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I hired Terminix three months ago for a one-time ant treatment. Last Thursday at 4:00 pm I got a text message telling me the tech was on his way to my house. This was my first and only notice. I’m 40 miles away on a business trip; couldn’t drop everything and race home. I get to the house at 6:00…

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I paid terminix $1450 for services at my residence 2 weeks ago they weren’t on time then & they were suppose to do a follow up today 8-14-18 from 1PM-3PM guy said he couldn’t make it till 5 PM still as of right now 8:17 PM no show. I would not refer this company to anyone & Im going to…

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I am a disabled homeowner on a fixed income who a crooked local Terminix acquired my electronic signatures, promised to return and did not and all calls lead to 1-800 numbers for Terminix while this local branch manager the two technicians waited on for instruction continues to avoid me and claim the services were performed. I had to hire two…

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I cancelled my service last year due to poor customer service. Got lured back for discounted mosquito services only. A week ago they sprayed but mosquitos are worse than ever. I called and told them I am having outdoor party with small children and need them to return before party in 2 days. They assured me someone would come next…

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this is the short version — disaster. not with the treatment itself, but the lack of treatment. despite numerous letters and long calls: after the inspector, a termite technician came on the wrong date, a pest control (outside sprayer) came another time that i was expecting the technician. last night i learned that while i thought i had an appointment…

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All, Be very vigilant when they do the treatment. They just do not spray any chemical and simply drill holes and close the holes. Please do it yourself and not be misguided by these companies representatives. It is real ugly and unethical company to get your home treatment.

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WARNING: DO NOT USE FOR ANY SERVICE!!! This is the worst company (not pest control company, but any sort of company) I have EVER dealt with. The biggest issue is POOR customer service. It is IMPOSSIBLE to speak to anyone! You have to call the main base (national wide call centers) and they will not connect you or allow you…

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I had Terminix for 3 years. After the first year I saw termites swarming. They said they came out numerous times to fix the problem. I was always home and have dogs that would not have let them out of their car. They were never here. They kept saying someone had come out but it was a lie. Now I…

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I had them come to get rid of ants in the kitchen. First visit the guy laid out some bait for ants. Second visit still have ants. Third visit still have ants and today I called to get treatment again and they could not find my information and wanted a contract number which there was none on the paper that…

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LIARS! Would NEVER use again. Unethical and ineffective. The “technician” left a VM that he would service the next day with a specific time window of two hours. Next day: No show, no call and 2 people were home. Then their email arrives at Noon sharp stating that the service was completed!?! I called at 12:30 and the “technician’s” phone…

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We have been over 10 years policy with Terminix and we went to India for 3 months and did not pay the bill on time. They cancelled the contract and when we called them, they came and said that we have to pay $599 the first year (our original payment was $225/year) and $350 the subsequent year after they finished…

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After discovering active termites chewing wood, I called Terminix to come out to treat. It took the tech over a month to make the appointment to see for himself and another month to actually treat the infected area. no one returns phone calls from their office. They dispatched a tech for treatment and didn’t bother to call to see if…

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