Customer Stories

Customer Stories

After reading other customer horror stories about Terminix, I now feel I am one of the lucky ones. I called Terminix to have a bug inspection completed. I was happy to hear they set appointments on a Saturday. Rashida set an appointment for Kevin to come and complete the inspection between 8-10am. By 10:30, Kevin still was a no-show, so…

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I am a Terminix customer. Worst financial decision I have made in a very long time. I discovered termites in my home and panicked. I called Terminix and paid for a contract, I believed every sincere promise that technician made, it helped that it was backed up in writing on a contract. That was the last time I saw him…

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We have only had our service with Terminix for a short time. They sprayed inside and out on their original visit. They were a no show on their next scheduled visit and charged us for the service. The third visit was unscheduled and the service provider called and stated he could not find our home. I told him I did…

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I have a yearly inside “inspection” with terminix. Winter before last two guys came and unilaterally added an “attic inspection,” and then I was told mice were infesting my attic m, and I needed a several thousand dollar remediation which would include new special insulation. I spent several days in grave distress since I am semi-retired and could not afford…

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I hired Terminx to control pests at three of my rental units. They come quarterly, but were not very through. Roaches recently became a big problem at one unit, so I called for extra service (included in the contract) after 10 days of calling every day, I was unable to get a technician to show up. Their customer service number…

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I got my initial service sometime in the beginning of July 2019. The scheduling with this Newburgh location is a hassle. For the initial service I got a confirm appt for a Monday and they call a day before service after I took off of work to tell me they can’t show and they are over booked. To be honest…

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My wife call they ******** when she saw some bugs, they sent their guy out and she signed up for one year of ‘service’ for $1200. They sent someone out to spray once.. So far, after paying over $700 they still won’t spray again

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I had a mouse problem so i called Terminix. The gentleman came out we talked about the problem and I signed a contract the next day service man came and put out the traps told me to call back in approximately two weeks to have a traps replaced I called back and set up an appointment for Monday between 10…

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I hired Terminix in April and was 100% financed through SMAC. Terminix assured my first bill would be the second week of June. By the end of May, I paid 500% more than my monthly bill. The payment was processed the first week of June (I had JUST received the new monthly statement around the same time). I noticed on…

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16 trinidad dr I had termites and took over the policy when I bought my house in 1995. The man next door was a supervisor manager for them and told me to always make sure to keep up my policy cause it was the old one that covered everything. Well I didn’t have a copy of my policy but knew…

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I was first told I would get somebody out to assess my problem in 2 days. That person called me to tell me he could not come out in 2 days but a week. He asked for photos of bugs. I emailed photos of many different shaped bugs, 1 photo showed them eating my face and another showed thousands of…

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We had discovered what looked like saw dust that had dropped from the overhead of our garage door. We called Terminix who came out and said right away that we had termites. They done no spraying but said we should have bait traps installed or we would have big issues. This cost us $1700. We work hard for our money…

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This date I found evidence of possible ant droppings coming from the top of my garage wall, at the header above the concrete blocks onto my garage floor I called terminix and was told a man named josh would stop at my home between 5pm & 7pm. He was supposed to call me first. At 6:15 I called terminix and…

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The door-to-door salesman came to our door and offered a free inspection. Of course he found termites and damage. He said that it was so bad the only way to get rid of all of them was to tent the house. (Found out later Terminix does not spot treat, only exterior spray and tent.) The man doing the exterior spray…

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My boyfriend and I just bought a bar in Savannah. We had lunch specials every day. We had been open for an hour , it was our sixth day of business. I was waiting on a table of 10, when the Terminix person came in and walked into the kitchen. A few minutes later the cook screamed. I didn’t know…

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In 2016 my landlord order the full works on are house they drilled in the holes in the cement and did not fill in the rest with the medicine they told me they would be back it is now 2019 never know show they ran out I’m suffering hair loss and a whole lot of other stuff even have a…

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Terminix came to my home to search for termites they did not find any evidence of termites but they found structure damage . I was told how they would fix the structure damage put Installation ,type of plastic on the ground this procedure would cost me around $4000-$5000 . I had someone go under the house to look at the…

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The linear feet that the representative quoted appears to be about 400-500 square feet more than the actual measurements. So was quoted a price that was $00-$500 greater than their quote per 100 linear feet and price for treatment is $100 each. But even worst, after I printed their online contract after almost 3 months of service, found they had…

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We have been paying, annual contract customers for over 10 years and the service has gone from excellent and conscientious to careless and practically nonexistent. The traps were oriignally diagrammed and on file in whatever office we began with. After a few years and our contract being passed from one of their office locations to another, we had to escort…

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Had been a customer about 20yrs., the last several their annuals have been increasing significantly. When the most recent Advance came due, we had fallen on hard times, & did have the lump sum, so reverted to making exacted monthly amount, & they cashed them every month for 9 months, then suddenly had an issue with monthly, & threatened cancellation…

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I am absolutely appalled at Terminix’s treatment of my seventy-five year old mother this past week. She paid $750 (upfront!) and took two days off of work so that Terminix could rid her house of bedbugs. They did not show on three different occasions leaving my mother nearly in tears. All they have done is provide her with two or…

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A few months back we had a swarm of termites on our enclosed porch & also in our computer room! Had some one out & she had to take some back to office to confirm that it was termites! She let us know that it was & someone came out & treated for them! In the mean time a service…

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My annual bill over tripled in one year. $329 to $999. I understand prices sometime go up but this is just unfair business practice. Are pest control companies regulated by some sort of government entity for fair practice? Can consumers unite to control things like this? In addition. because I have spray foam in my house I cannot get any…

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I wanted to add an unattached garage that had been updated and remodeled to my termite bond. A termite rep came to my house and spoke with me about new regulations and how they would have to redo my whole bond and retreat my house. He told me that all the old bond holders were going to have their bond…

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Terminix came out to the house, did an inspection. The rep drastically oversold the service, claiming they would monitor and guarantee everything and pretending the extra services were actually part of the package I was buying. They offered me a payment plan through SMAC because that first year of service was pretty expensive. I paid it off within their 3…

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I can’t even get these guys to show up! Incident 1… Stayed home from work for an appointment = a NO SHOW. Incident 2# waited on a Saturday for a 3:00 appointment. Wasted a Saturday waiting for these clowns. Never again will I contact this company.

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I paid for the bedbug services which required many extra visits during the guaranteed time. I Still Have Bedbugs and they won’t come back without an extra contract! I can’t afford to pay twice for what was supposed to be a guaranteed service!

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My wife and I scheduled a pest inspection on March 09, 2019. This was due to the refinancing of our mortgage and upgrades of our home. I waited for the inspector, which I didn’t witness coming out to my property. Later that day he called my wife claiming the inspection was done. The problem is I needed this information filled…

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Customer for 20 years, recently had inspection and was told my house was infested with termites and needed tenting. I panicked, paid with visa for service. Next day, got second inspection and was told I did not have termites, so I cancelled with Terminix. I asked for a report, 2 weeks later it arrived, my signature was forged. They had…

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Utilized Terminix to treat my home prior to purchase at request of my bank. Treatment was normal and work was accomplished quickly. Then SMAC or $MAC took over and that’s when things went bad. Never received initial billing statement, they assessed a penalty. I contacted them and they had an incorrect address on file. We corrected the address and I…

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