Customer Stories

Customer Stories

Terminex treated my home with the liquid by drilling and rodding the perimeter of my home. A few years later, while house was covered by the bond and I was working out of town, termites swarmed. Wife called and Terminex came out to inspect. They told her that the house needed retreating with the bait system. At full price again,…

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Basically I was offended already during the first call. The staff Ginger, yea remember this name, said I have an accent after I said my Last name is a Chinese one, and she was acting all confused about what I said. After saying that I was offended by her comments, she just said that she’s gonna put someone else on…

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2202 VILLAGE DALE AVENUE/// Well… our story is two-fold…Bought a house about 1 year ago. Terminix solicited us to get their services. We need general protection from the typical pests. We bought into the “exclusion” protection as well. We noticed some evidence of rodent droppings. The came out and sprayed and put these little stainless steel wool pads into the…

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Initially I was very excited for this service. But once they were done and left I started finding damage around my home that they caused. They decided in the long run they would not be taking responsibility for the damages they caused to my home—period— A person did come back the next day and took my boxes out of the…

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“Your technician is on the way. ” This was the subject heading of the three emails I received from Terminix on March 27, April 9 and April 24 when stating someone will visit my house. And each time, they leave not doing anything. On the first date, the tech, Terry King, didn’t have the right equipment to open the bait…

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On 04/27/2020 I called terminix for a issue I was having I asked for a exterminator one was scheduled between 1-3 allen was the scheduled guy so allen showed up to my house sat in front of my house looks like he was eating his lunch afterwards he left never came to knock or anything I called and got 2…

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Terminix We are in the process of selling our house. Georgia law requires a termite inspection, so we called Terminix to set up an appointment. When the representative arrived, he found two small holes in a beam under the house. To us, they appeared to be left from nails or a staple, but he insisted that they were caused by…

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I purchased my first home a few months ago and noticed baby roaches in my kitchen. Because of the purchase, I obtained a home warranty from the seller which included pest services. I booked my appointment through my home warranty company, who uses Terminix and they came out to do the job. Once they sprayed, they set up an appointment…

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I purchased a Condo in 2019 an had Terminix come out to do a 1 time treatment. Signed a paper for that. Approximately 6 months later I get a bill for another treatment that I didn’t agree to or did I ever see any evidence of anyone being out here. I called and told them I never authorized this and…

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I have been a customer for a year with Terminix. My house was built in 1909. Initially, I wanted a company that will fumigate to get rid of roaches. Someone recommended me to Terminix, what a big mistake. An employee of the company came to evaluate/inspect the area, back in December of 2019. The person that the inspection stated my…

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Paid for 2 years of termite service up front. They came out and installed traps in my yard. That went well but from there it was like pulling teeth to get the bait checked. They never sent out a “termite technician” after that dispite repeated calls to check, rebait or fix damaged caps. I hope that anyone who reads this…

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My complaint is that I contacted the company 3 different times to receive an all clear in the mail. The 1st time I was told it would take 5-7 business days and never received anything, the 2nd time I called I was told I would receive it in 2-3 business days never received anything. I called today 3-23-20 and was…

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At the end of October 2019, we refinanced our home which required a pest inspection. Terminix arranged for the repairs, but due to a bank error the bill was not paid at closing. I discovered the error and called Terminix to inquire about making payments. I was assured someone would call from the local office “in one or two days”.…

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Purchased termite baiting system in 2016. The representative from the Mokena, IL Terminix Branch was a pleasure to work with. The annual renewal charge of $320 for the 2018-2019 termite baiting program was paid. However, the Mokena, IL branch refused to perform the inspection and has not reimbursed the $320.00 payment. They want us to enter into a new contract.…

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In the summer of 2019 I had Terminix put a perimeter application to repel carpenter ants, the cost was over $1,400.00. They said it was a life time guarantee. They then recommended that I have a quarterly service at a cost of approx. $500.00 per/yr to get rid of any existing pests. They advised that I could cancel the quarterly…

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I hired Terminix in January 2019 to rid my attic of rats. They did an upsell for insulation removal/reinstallment so that they could “find the entry points easier”. They said that I “had” to use their insulation contractor and not hire my own. The fees were exorbitantly higher than if I could hire a company on my own. Bottom line,…

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The issue I have is with customer service and their scheduling process. Do to my work schedule I can only schedule appointments on Fridays. I explained this every time that I called. I explained that I preferred to deal with the same pest technician, who also services my daughter’s property. I provided the technicians and checked his availability with my…

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Terminix cashed a check from our sale of a house sale. We have proof that they did from our lawyers office. Instead of contacting us, they sent it to a collections agency and it went against our credit. We reached out to the terminex company, collection agency, our lawyers office and terminex refused to show that they had cashed the…

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Would never recommend this company in my life!!!! Dishonest & no compliment officer to regulate the employees & lies. I wanted a one time treatment inside and outside my home with a free touch up. I just moved into the house and wanted to make sure there was a sweep of bugs. Well know and behold the guy came out…

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I am executrix for the estate of a friend who died 08-28-19. She had a loan/ residential exclusion contract with SMAC/Terminix that started in Jan. 2019 for the cost of &1800 including finance. They treated for rats in Jan. but never got rid of them. I tried to close the account after she died as we were selling the house…

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I am totally unsatisfied with your services ever since my contract was sold to your company. I have been in dispute with your company about services rendered and although I did not receive the service (I have camera’s on the entire exterior of my home) I was just asking for someone to please return to my home and perform the…

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terminex refuses to do anything. 90 % of the time they just come when they want to and never let me know. They don’t show up for scheduled appointments. I have $1000s for moth eaten sweaters When I ocmplined they don’t care. They came a month ago to take pictures of my rats, but they refuse to do anything about…

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Was on contract for termite service with Terminix for many years. Apparently technician would stop by but never did actual inspection. When I had to replace a whole floor because it was totally infested with termites Terminix did not cover any of the expenses stating moisture was in the area. That infestation apparently was there for years so why not…

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Nightmare became with my first scheduled appointment. I was running late and called they said no problem. They weren’t there and never showed up. Figured maybe they just decided to reschedule. Called and the said they would be there again but again never showed up. Tried one last time. No show. I called to have two apartments sprayed for roaches…

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In June, 2019, I sold my house in North Potomac, MD and told Terminix to cancel service. I did not have a contract and each service was performed after a phone call from Terminix. In September, Terminix performed a general pest control servicing on the house without telling me, or the new owner. Despite an additional four phone calls from…

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I purchased a year contract for pest control for a property I was selling. Terminix wouldn’t put the new owner’s name on the contract, and wouldn’t allow me stop the yearly auto renew clause in the contract. Also, they will never allow you to speak to the local office, so you wind up speaking with someone from another country, and…

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I refuse to use Terminix. I’ve heard rumors. What’s worse is that each time they come around our neighborhood we seem to have more ants and roaches. Now hey are driving back and forth throughout our neighborhood in multiple vehicles during most of our working ours and “parking on the side of the road for 2-10 minutes.

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i had a pest problem and apparently a bed bug problem from some furniture i had received from a neighbor. i called terminex in august 2019 and almost immediately a technician came out to do an inspection. stated my service was $1300 and all i had to do was just put my clothes in bags. So i paid the $1300…

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Have had Terminix out to kill roach infestation and biting me. They have come out more than 10 times. Only gotten worse. One guy told me I’d have to have them bomb the place for xtra $450. No way. Living off disability. Need real help NOW. Manager accused me of unsatisfactory conditions & dropped me!! Slander!!!!

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America’s #1 provider of pest and termite control services. Call us 24/7 at (855) 212-6399. What a JOKE

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