Customer Stories

Customer Stories

Well first the tech shows up. And I inform him that we work nights and we are just getting up. Right then he starts to give me attitude ” you should have been ready but now this is my last place and so on. So we rush to get out things and we leave . I tell the tech it’s…

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I had a young couple interested in purchasing my home, they had hired terminix to provide a termite inspection. When the inspector showed up the very first thing out of his mouth was…who sided this house? They did it wrong! I knew then something was wrong. He did find damage from prior termite but nothing active. During this inspection he…

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I have been trying for over a month to get a copy of my contract. I’ve spoken to multiple people who promised I would have it in a few days and I have not. I think they’re hiding the obligations under the agreement, because I am trying to cancel because of this poor customer service. The tech that came out…

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I had a initial inspection in early sept.The problem with bats was explained,photos were taken and an appt.set for the techs to arrive sept.9.On sept 9 techs arrived and i was informed that they brought the wrong device to solve the problem and would return sept.11.On sept 11 they called and said they would come sept.12.On sept 12 I was…

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I called terminix a month ago due to bird nest in chimney. They said the local co would set up an appt for a free inspection …they never did . Called customer service today..I requested a call back. After 30 min they connected me… no one answered. Then a robot voice said “thankyou” and hung up. I wrote an email.…

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I paid 1200 for bed bugs. They came about 5 times. I still have bed bugs. They must use water. Now I cant get nobody on the phone. I call every night. They must know my number

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Anyone who knows me, knows that my dogs, Jack & Sabine, are more than just pets.  A few months ago I was having a problem with mice.  I live in a historic building and from time to time critters make their way inside.  The problem was getting overwhelming so I contacted Terminix Pest Control in Rock Island, Illinois.  Of course,…

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I have had Terminix checking my outside bait stations ( installed by a company that they bought out) Since 2/3 years my yearly autopay with them was $168/yr. To check the bait stations 4 times a year. My contract is paid upto October 30th 2020. Around 15th August Terminix charged my card $450.50 . Which is more than 2 months…

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Ive had problems with mice/ pests all summer. I have sprayed and left traps, but nothing seemed to be getting better fast enough, so I decided it was finally time to hire a professional. I saw on Terminix’s website that they had a special for a quarterly payment of $79. Which included a “comprehensive initial inspection of your home -inside…

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More trouble from Terminix!

I purchased a Terminix plan for termite, general pest control and spider treatment. After receiving treatments, I had more bugs in my home than before the treatment. I tried numerous times to get ahold of someone from Terminix to help assist the issues in home, a total of 3 months of calling. I scheduled an appointment online which was a…

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My daughter paid $900 for an annual contract for pest control. Rat problem persists and these people are unresponsive and apparently have no clue. Stay away from this company.

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As a loyal customer for 26 years I expected better treatment. Due to Covid 19 have been out of work 4 months. So I explained to the company that I would be 4 weeks late in paying my quarterly bill. I have been harassed with 4 calls 3 texts and 4 mail invoices with ZERO regard for these unusual times.…

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Bought 2 Year policy. Company has not appeared or contacted me. Called 7 times and no comes on line.

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I had roaches in my home and terminix was assigned to come for 5 visits. Each and everytime they came at unscheduled times. I would call and say I prefer this time, but no one answered so I left messages upon messages. Sometimes I texted the person who was scheduled to come. So for instance they would email me the…

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No Show Terminix!

We are pretty new, have been customers maybe two months or so. Terminix has already failed to show up to appointments FOUR times. Sometimes when I call customer support, the automated voice greets me and informs me of some random appointment at a date and time I definitely did not schedule. They never show up anyway so no big deal…

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One Terminix Customer Suspects the Truth About Bait Stations

My mother purchased a home that had 27 Terminix “bait stations” around the perimeter. We attempted several times to have Terminix come to the property, inspect, and transfer the contract from the former owner. Terminix simply sent a Pest Control salesman to sell her interior treatment. During re-modeling of the home, we found termite damage. I contacted Terminix again and…

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Have been a customer for over 20 years for multiple services. Local technician William Murrel has been terrific. Problem: Company has lost it way. Local Armonk, NY office has become completely disconnected from Customer Service and an attitude of arrogance has taken over, from what use to be a good operation. One Manager, Anthony Tabacco is so rude, I have…

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I’m very very unsatisfied with the company. I paid $800 to have my home treated for bed bugs with a spray. That was in March and it is July now and I still have the problem. Not only that but he’s been here 3 times already. I feel like that spray method is a ripoff and they ought to be…

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Last month my wife and I contacted Terminex about a bat problem in our house. They sent an agent out who did an inspection and said we didn’t have bats, we had mice. We tried telling him it was bats, not mice but he insisted it was mice. We agreed to have a crew come out and do some work…

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Checking charged twice this morning, not a customer, unable to get through to customer service, on hold all day, for hours. keep getting message that all reps on no matter which number I call. This is wrong. Can only fine email for customers. Must be customer to send email. This is emergency. On hold, I thinks reps are advancing themselves…

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Terminex is treating my yard for ticks. I have prepaid for the year and suppose to have unlimited service. I’ve repeatedly left messages for my technician (Josh). He didn’t return my calls. Finally called agent (Lesley)who signed me up who said someone would be out. After several days had to call her again because no one called or came out.…

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I HAVE BEEN A CUSTOMER OF TERMINEX FOR MANY, MANY YEARS. I HAVE 2 ACCOUNTS, PLUS HAVING A VAPOR BARRIER AND FUNGUS TREATMENT, WHICH INCLUDED A FREE INSPECTION AFTER ONE YEAR. I HAVE CALLED LOCAL OFFICE THREE TIMES, TRYING TO GET THIS DONE TO NO AVAIL. FIRST APPOINTMENT WAS SET, BUT NO ONE SHOWED UP NOR CALLED. SECOND CALL I…

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I am beyond angry and now I am spending part of my day off trying to fix the screw up that the Terminix associate (Alex Ross) made when he showed up unannounced at our home this morning 7/11/2020. We work nights and I was in bed asleep. Alex caught my husband up before he came to bed. Alex detailed a…

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They started a job in December of 2018 and never finshed it .they took a board off my home for one reason . They will not even gave me any money back on the job that I paid for

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46 Webster plc Orange. DO NOT EVER USE TERMINIX THEY ARE THE WORST THE WORST CUSTOMER SERVICE THEY JUST TAKE YOUR MONEY AND PROVIDE LITTLE TO NO SERVICE. TERMINIX NEEDS TO BE SUED THEY NEVER KEEP THERE APPOINTMENT NEVER AVAILABLE UNLESS YOU OWE THEM MONEY. IF YOU EVER THOUGHT TO CONSIDER TERMINIX DONT!!!!!!!!!!!

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My property contains two structures, one house and one unattached garage apartment. Terminix came out, inspected both structures and gave me instructions to bring the two structures up to approval in order to be treated and obtain a termite bond. I hired and paid a building contractor to do all the necessary work to both structures. I called Terminix and…

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My dog began barking on my upper deck so I walked out and saw a young man tearing my grass up about 8′ around the green in -ground termite traps installed by the builder. Apparently they come with the house though I was never verbally told this when I bought the house new in 2018. So a year after I…

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Ok ugh I’m still upset ok on june29-2020 I had gotten online I have a bad Roach problem ok I live in a apartment my landlord want help to fix my problem so do my info for terminix online then I call a Roxanne sales rep is who I’m speaking to I tell her the full story I live in…

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On 7/2/20 I called and made an appointment for a representative to come to my house to replace a bait station lid (1). Your person on the phone told me the appointment was 7/7/20 between 10-12-noon. I have waited all morning and at 12:30 pm, I called my local number and was on hold for 20 minutes when a lady…

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Contacted company for preventive spraying and inspection. That went o.k. Decided to have them do mosquito spraying. First issue, they sprayed but it did not help. Contract said will return and apply again. Called and they said they would be there. Never showed up and never called. Also when under the house they said they could install new plastic for…

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