Customer Stories
This is the letter drafted and sent to Terminix that there has been no response to Dear Mr. Velarde, Per our discussion on March 20, 2026 I am following up with this letter you requested explaining my appointment with Brett Funk that made me decide to purchase the Terminix treatments, and why we both feel…
Wednesday April 15th I had a scheduled Terminix service for 1pm to 4pm. At 2:39pm received text from Technician Pedro, that he could not make it between 1pm to 4pm. Instead of 3pm to 5pm. Informed Technician I could not wait passed 4pm, had to pick up grandchildren from school. At 3:02pm technician stated he…
Terminix is a complete and utter FRAUD. Hired them, full pest treatment, rodents, ants…Came first time, did outside foundation around the house, inside, including attic and basement, set traps, sticky things. Had ants, and suspected mice afterward. Dogs kept running and sniffing by basement and back door. Called Dan, the guy who got me to…
We are customers of Terminix for an ant issue and have been for several years. Recently, we became aware of a bed bug issue in our daughter’s room, and contacted Terminix for an inspection. Their rep arrived during the time frame communicated, and looked in the room, but inspected nothing specifically, nor did he move…
We were Terminix customers for years. We had a home inspection as we were selling our home. The pest inspector noted termites outside but none inside or any damage. The inspector noted that Terminix had a Termite Plan and he said that the plan had multiple bait stations placed around the home and its cost…
Contacted Terminix October 20 23 sign the contract with them to take care of Rats and silverfish. They did one treatment for silverfish,(which did not work) I made an appointment set traps. No one showed up same thing with the next appointment theycame and brought empty traps for the rats, then they said they had…
I regret not doing more research before choosing Terminix. They have not followed through on their promises. I’m paying over $3,600 for pest and exclusion services, yet after more than a month, I still have rodents in my attic. They set traps, but nothing has changed. I was told they placed traps for both squirrels…
Yvonne Snedden Victorville CA 92395 T0: To Whom It May Concern: Terminix Inc. FROM: Customer Yvonne Snedden DATE: September 12, 2024 SUBJECT: Negligence, safety, fraud, and unsatisfactory compensation for negligence during contract services or incompetent services partially rendered, and reimbursement for outside services hired to repair damages to my yard and reimbursement for outside services…
I have had a contract and have used Terminix since 2001 (termite plan and maintenance plan). Recently, we have noticed what we think are carpenter ants or termites and we requested an inspection and plan of work to eradicate these pests. We have scheduled an inspection THREE times and three times either no one shows…
I signed up for a Terminix contract services back in July 2023. This is the worst company ever! I am a seventy-three year old senior Terminix customers, who’s income relies on Retirement benefits. Terminix, Inc. does not care about there customers, especially their seniors or their safety or their complaints. All they care about is,…
Not a very exciting story but a frustrating one for me – ongoing carpenter bee problem. They’ve been responsive enough and send technician back out, but second and third efforts don’t correct the problem. I’ve called repeatedly asking to speak to someone in management about alternative steps but no one will return my call. I’ve…
I purchased my antique house a year ago and not knowing any local companies called Terminix. The account person came out and informed me that not only was I fully infested with termites (rarely seen in this part of Vermont), boring beetles, carpenter ants and spiders but I also had a Norwegian rat problem and…
This is not a termite problem, but rather a problem with Terminix and another service they provided on my second home in Bunnell, Florida. In 2022, my insurance company cancelled me because I did not have protection under my crawlspace. Terminix performed the job and to make a long story short, the job was not…
On 2/14/2024, Terminex inspected 202 Crown Point, Frankfort KY, via request from the Buyer under contract. Terminex found no pest wood destroying species and no damages. Terminex rep proceeded to tell the Buyer and Owner of mouse droppings in the attic. Stated we needed to clean out entire attic (approximately 1500 sf), fungicide/sanitize the entire…
Terminix advertised free inspection is a scam and wasted my time today. I understand that are business; however, I did not ask for an escrow inspection today contrary to the technicians statement it would be $200, then $100 before I bid him farewell. The tech was Gelson. Nice try to scam a Veteran and Senior…
Our cat cornered and killed a mouse so, a few days later, we called Terminix as they did our routine quarterly pest control already. Initially an employee arrived for a consultation and said that, with only one mouse seen, they could work on “trapping and containing” to get a scope of the problem–that sounded good…