Customer Stories

Customer Stories

Took a 2 year contract out for termite treatment at my cabin in spring of 2019 traps were set treatment was done the second treatment in 2020 i am sure never was done no appointment was made no show on security cameras then May of 2021 a $271.00 charge shows up on my credit card for another treatment that i…

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I had noticed a wasp problem when i moved into my new house on the rooftop and looked for a company that could handle this. DO NOT USE TERMINIX. I reached out for someone to look at my situation and give me an estimate. Immediately the rep was trying to lock me in for at least a year contract when…

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I have been a customer of Terminix for over 8 years They come and spray every month inside and out The first of July 2 021 I saw a roach on my kitchen counter. I call Terminix they had just been here 2 weeks before that. I was told they would come back out but more than likely i would…

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Well I signed up with Terminix last week. They were calling on homes in my neighborhood soliciting business. So I signed up and let them perform the first service …. Week later hornets invaded an area of our house near the door. Saturday morning I called at least 10 times with no answer… Finally at 11 am I got a…

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I inherited service for termites from my parents when I moved into one of their rent houses. They were supposed to come once per year to inspect for termites but it usually got brushed off or they showed up when we were not around. I was having trouble with ants on the patio so one of the times they did…

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I tried to cancel my contract, They refused. I signed an $800, one year contract to have rodents removed. All they did for the price they charged was to cover all the holes, put 4 rat traps, 2 4×5 sticky boards on the ground. The rats had already crawled up on the side of my walls, chewing anything and everything.…

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I hire terminix to treat for mosquitos i was charge 180.00 and they came out first time and treated and problem got worst, I call back they said they will come back out and treat again driver showed up at house got off his truck and never treated just drove back out i have camaras to prove it, I try…

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The guy came out the first time he said to take everything out to cubbards  and move the furniture 6 inches from the wall so that kind of coming Monday he called in sick everything’s too dark for a week I called Bianca and asked her do you have any back up she said no I was hot so he…

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My family and I have been customers of terminix about 2to3 years. Every time they spray the house for roaches, ants and other bugs we still have a problem with Argentina ants and roaches. We’ve sprayed all kinds of bug spray and even natural spray we still have a problem with ants. They came and sprayed this month were still…

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I booked a free home inspection, and the inspector Victor Odili informed me that he highly suspected that I had racoons in my attic. He pointed to divots in the insulation and far-off barely perceptible “tracking” as what informed his diagnosis, then proceeded to recommend a $1500 service to prevent critters access to my attic and to remove the current…

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I have been with Terminix for over 16 years & since moving to Ky, have had one problem after another with their Huntington office. Many no shows, no calls, no return calls, one lie after another. They have been overcharging me, they charge me for 4000 sq ft & I only have 866 sq ft. They claim to have done…

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I was a previous customer with Terminix. I cancelled my service because the price kept going each year. I would consider going back to Terminix if the quarterly service went down to $65.00 at least for a year then go back to $70.00 for the second year. If you can approve those terms, I will remain a customer. Also lower…

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I called for a estimate just a estimate.,the agent kept talking over me to get me to agree to a contract set up a date and when I didn’t agree he said he would get me a deal..my gut tells me this not the company for me…and he really wanted my c.c

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To the GREEDY RATS 🐀 WHOM CREATED YOUR LOW BUDGET COMPANY. You should all Rot in hell or jail Either way. Your low budget, high greed company from TOP to near the bottom…should be disbanded. Read the several 1000 customer & former labored SLAVES of your bs company. You have ROBBED customers You have miss treated good employees You have…

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Wow – Hard to believe that Terminix is still in business. It has been a total nightmare for my husband and I. We paid cash for termite installation and pest control for one year. The sales person said someone would give us a call with 24 hours to set-up the installation. We never got a call and 5 days later…

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The initial treatment did not work. A second treatment was needed. However, my main problem is with their billing. They are awful. I can’t get a customer service representative to help me. It has taken me numerous calls to get my account issue fixed. To this date, the issues is still not fixed. Their customer service is AWFUL.

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I’ve scheduled multiple different inspectors to come out and look at affected areas in my home, I am sitting here on my third appointment today and nobody has yet to come out 10-12 was the time given to me on three different occasions it is currently 12:53pm central time and yet again no one has shown. I have missed work…

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My husband at the time saw a mouse in the master bathroom. When he told me I was terrified, I never lived with mice and always said I never will. So I called Terminix. They came out the next day the guy was very nice did the estimate and then the next guy came out the next day to do…

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I was dissatisfied with my service The treatment didn’t seem to work So I called the inspector he said he would. Come over to check, And he never showed up tried calling never returned my call feel he is avoiding me What do?

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Critical: Professionalism, Quality Terminex called when my contract was up for renewal however I told them at the time I was not able to renew it. A few days later they had taken the money out of my account. I called multiple times and requested a refund. Two weeks later still no refund and when I called the service manager…

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Soy cliente de terminix desde hace 4 años. Sospecho de termitas en mi casa y de ratas, el dia 22 vino un inspector que hizo una inspeccion incompleta, me dijo NO son termitas son hormigas con alas, en cuanto a las ratas me comento que la compania no se hace cargo de exterminarlas, esto fue verbal NO por escrito, por…

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I THOUGHT TERMITES WERE BAD, UNTIL I SIGNED A SERVICE AGREEMENT WITH TERMINIX

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I have had a termite contract with Terminix for many years. I have been complaining of termites since 2019. I want my house tented. 10/23/19 Damien Hudson spot treated the hall for termites 305-401-9806 5/8/2020 Damien Hudson sprayed in the attic for termites 5/22/2020 William Brieva sprayed outside for termites 6/18/2020 termite spot treatment 9/25/2020 termite spot treatment 5/20/2021 Dayron…

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I have something crawling around in my attic and walls. I’ve been a Terminex customer for years. So I called and the wildlife inspector came out. When he was thru he stated that we had Norway rats. He said they were 12 to 14 inches long and another 12 or so inch tail. Freaked me out so I immediately signed…

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On the first visit of a service representative, I was promised a full inspection of my house. This never happened. Terminix sent a flyer via mail and numerous emails offering a free termite inspection. I have called my local office three times. Each time, I was given an appointment. No one ever showed and I received no message of explanation.…

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SO I ordered Terminix because one of my roommates had brought cockroaches from her other apt when she moved in. They came out, after rescheduling 3 times and still not making it on time, and put brown stuff on my kitchen walls and a few sticky traps out. Never went into any other rooms. called back and had them come…

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We are constantly be harrassed about scheduling our inspection. We are due no sooner than May and have told the person that. They keep calling and say they will come the following day. Our budget is set for May on this high expense. We only get the outside checked because of Covid but pay the same amount. What a ripoff.

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We call terminix to get rid of rats my house is 10 years old , but had issues like is places were rats get in into the attic and into the house ( kitchen, bedroom) the terminix technician to fix the problem , he caning it was the weekend so he came late and expend about 30 to 45 minutes…

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Terminix was hired on a one year contract to install a barrier of sealant under the edge of our siding and fill in any holes in the foundation. Then to place bait traps throughout the house to kill the mice, and come and check those bait stations every two weeks for a year. 26 visits in total. They came out…

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They have ruined me. Destroyed my credit. I don’t have an account with them. I can’t get a live person on the phone. This has been a NIGHTMARE.

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