Customer Stories

Customer Stories

I don’t normally do this but I have had enough and just need to rant. Sometime you have to BASH a business to get something done. We paid a lot of money back in March 2020 for an exclusion policy with Terminix in Birmingham, we were over run with mice!! They came out took our money and put some SOS…

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I signed and agreement with Teminix, and I am very sorry I did. Their service manager out of Langhorne PA is the absolute worst. I have been having problems with bugs inside my house for months. I scheduled them to come out after waiting 20 minutes on hold to reach someone to schedule, then the scheduled technician calls to tell…

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I paid lots of money for Terminix to get rid of my termites. They have checked under the house and even installed traps. I have had two men come out and claim that there are no termites. But when I ask for them to put it in writing, they tell me to call the office. I have asked the office…

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Purchasing a house which has been treated by terminix for years. Last treatment was 6 months ago. They refuse to transfer the bond for the house when we purchase it. This tells me they have no confidence in their own work.

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I HAD A CONTRACT WITH TERMINIX .. I GOT LAID OFF FROM MY JOB DUE TO CORNIA VIRUS I CALLED TERMINIX CUSTOMER SERVICE TO CANCEL MY CONTRACT .. THE PROBLEM IS IM STILL GETTING BILLS FROM TERMINIX. PLUS I NEVER GOT A COPY OF THE CONTRACT. I WOULD NEVER RECOMMEND TERMINIX

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The initial contract with Terminix Intl. was for proper removal and replacement of attic insulation in my home. In June of 2020 Al Ortiz, representative of Terminix – Morris County branch, was sent to my home for an inspection and sales consultation. The services were explained to me in person as the following 4 steps: 1.) Bagging in attic and…

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We paid a lot of money and they don’t even come after setting up an appointment. Second time that they change the appointment. Also, asked for mice traps last t and they brought only three. It was mentioned th they had run out of them. After paying a lot of money. Be careful wi this company.

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1 star: Bad Just now Poor service received My name is Roosevelt Freeman I gave you a one because I couldn’t give a zero. I’ve been with Fayetteville Terminix for I believe over 20yrs. One of your workers came to my home on October 30 2020 to do a termination inspection. He had the worst disposition, very rude so I…

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I WOULD NOT RECOMMEND THIS COMPANY TO KNOW ONE . THEY HAVE SPRAYED MY HOUSE 2 TIMES AND HAVE NOT GOT RID OF A BUG YET. THEY NEED TO BE TURNED INTO THE BBB.

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Well on my first appt with Terminix the employee showed up 4 hrs later no courtesy call or anything then we began having problems with spiders so I requested for them to come out of course a no show and no phone call and after missing my work for this no show appt.! I called again because I’m in contract…

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Terminex treated my building last month. I found active termites yesterday and contacted the sales rep. He said he would be out yesterday and after waiting all day I called him. He the assured me he would call this morning and have not heard from him now 3:53. I went to the area where I saw evidence and could hear…

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Well first the tech shows up. And I inform him that we work nights and we are just getting up. Right then he starts to give me attitude ” you should have been ready but now this is my last place and so on. So we rush to get out things and we leave . I tell the tech it’s…

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I had a young couple interested in purchasing my home, they had hired terminix to provide a termite inspection. When the inspector showed up the very first thing out of his mouth was…who sided this house? They did it wrong! I knew then something was wrong. He did find damage from prior termite but nothing active. During this inspection he…

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I have been trying for over a month to get a copy of my contract. I’ve spoken to multiple people who promised I would have it in a few days and I have not. I think they’re hiding the obligations under the agreement, because I am trying to cancel because of this poor customer service. The tech that came out…

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I had a initial inspection in early sept.The problem with bats was explained,photos were taken and an appt.set for the techs to arrive sept.9.On sept 9 techs arrived and i was informed that they brought the wrong device to solve the problem and would return sept.11.On sept 11 they called and said they would come sept.12.On sept 12 I was…

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I called terminix a month ago due to bird nest in chimney. They said the local co would set up an appt for a free inspection …they never did . Called customer service today..I requested a call back. After 30 min they connected me… no one answered. Then a robot voice said “thankyou” and hung up. I wrote an email.…

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I paid 1200 for bed bugs. They came about 5 times. I still have bed bugs. They must use water. Now I cant get nobody on the phone. I call every night. They must know my number

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Anyone who knows me, knows that my dogs, Jack & Sabine, are more than just pets.  A few months ago I was having a problem with mice.  I live in a historic building and from time to time critters make their way inside.  The problem was getting overwhelming so I contacted Terminix Pest Control in Rock Island, Illinois.  Of course,…

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I have had Terminix checking my outside bait stations ( installed by a company that they bought out) Since 2/3 years my yearly autopay with them was $168/yr. To check the bait stations 4 times a year. My contract is paid upto October 30th 2020. Around 15th August Terminix charged my card $450.50 . Which is more than 2 months…

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Ive had problems with mice/ pests all summer. I have sprayed and left traps, but nothing seemed to be getting better fast enough, so I decided it was finally time to hire a professional. I saw on Terminix’s website that they had a special for a quarterly payment of $79. Which included a “comprehensive initial inspection of your home -inside…

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More trouble from Terminix!

I purchased a Terminix plan for termite, general pest control and spider treatment. After receiving treatments, I had more bugs in my home than before the treatment. I tried numerous times to get ahold of someone from Terminix to help assist the issues in home, a total of 3 months of calling. I scheduled an appointment online which was a…

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My daughter paid $900 for an annual contract for pest control. Rat problem persists and these people are unresponsive and apparently have no clue. Stay away from this company.

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As a loyal customer for 26 years I expected better treatment. Due to Covid 19 have been out of work 4 months. So I explained to the company that I would be 4 weeks late in paying my quarterly bill. I have been harassed with 4 calls 3 texts and 4 mail invoices with ZERO regard for these unusual times.…

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Bought 2 Year policy. Company has not appeared or contacted me. Called 7 times and no comes on line.

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I had roaches in my home and terminix was assigned to come for 5 visits. Each and everytime they came at unscheduled times. I would call and say I prefer this time, but no one answered so I left messages upon messages. Sometimes I texted the person who was scheduled to come. So for instance they would email me the…

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No Show Terminix!

We are pretty new, have been customers maybe two months or so. Terminix has already failed to show up to appointments FOUR times. Sometimes when I call customer support, the automated voice greets me and informs me of some random appointment at a date and time I definitely did not schedule. They never show up anyway so no big deal…

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One Terminix Customer Suspects the Truth About Bait Stations

My mother purchased a home that had 27 Terminix “bait stations” around the perimeter. We attempted several times to have Terminix come to the property, inspect, and transfer the contract from the former owner. Terminix simply sent a Pest Control salesman to sell her interior treatment. During re-modeling of the home, we found termite damage. I contacted Terminix again and…

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Have been a customer for over 20 years for multiple services. Local technician William Murrel has been terrific. Problem: Company has lost it way. Local Armonk, NY office has become completely disconnected from Customer Service and an attitude of arrogance has taken over, from what use to be a good operation. One Manager, Anthony Tabacco is so rude, I have…

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I’m very very unsatisfied with the company. I paid $800 to have my home treated for bed bugs with a spray. That was in March and it is July now and I still have the problem. Not only that but he’s been here 3 times already. I feel like that spray method is a ripoff and they ought to be…

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Last month my wife and I contacted Terminex about a bat problem in our house. They sent an agent out who did an inspection and said we didn’t have bats, we had mice. We tried telling him it was bats, not mice but he insisted it was mice. We agreed to have a crew come out and do some work…

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