Customer Stories

Customer Stories

Nightmare became with my first scheduled appointment. I was running late and called they said no problem. They weren’t there and never showed up. Figured maybe they just decided to reschedule. Called and the said they would be there again but again never showed up. Tried one last time. No show. I called to have two apartments sprayed for roaches…

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In June, 2019, I sold my house in North Potomac, MD and told Terminix to cancel service. I did not have a contract and each service was performed after a phone call from Terminix. In September, Terminix performed a general pest control servicing on the house without telling me, or the new owner. Despite an additional four phone calls from…

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I purchased a year contract for pest control for a property I was selling. Terminix wouldn’t put the new owner’s name on the contract, and wouldn’t allow me stop the yearly auto renew clause in the contract. Also, they will never allow you to speak to the local office, so you wind up speaking with someone from another country, and…

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I refuse to use Terminix. I’ve heard rumors. What’s worse is that each time they come around our neighborhood we seem to have more ants and roaches. Now hey are driving back and forth throughout our neighborhood in multiple vehicles during most of our working ours and “parking on the side of the road for 2-10 minutes.

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i had a pest problem and apparently a bed bug problem from some furniture i had received from a neighbor. i called terminex in august 2019 and almost immediately a technician came out to do an inspection. stated my service was $1300 and all i had to do was just put my clothes in bags. So i paid the $1300…

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Have had Terminix out to kill roach infestation and biting me. They have come out more than 10 times. Only gotten worse. One guy told me I’d have to have them bomb the place for xtra $450. No way. Living off disability. Need real help NOW. Manager accused me of unsatisfactory conditions & dropped me!! Slander!!!!

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America’s #1 provider of pest and termite control services. Call us 24/7 at (855) 212-6399. What a JOKE

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Terminix was supposed to do service on 11-2-19. To start, last service the tech asked me to do a POST DATED Check for 11-2-19 and AFTER service it would be turned in. Guess MY surprised when they deposited it on OCTOBER 14, 2019. (thank goodness I had it covered), have tried NUMEROUS times to contact them and get NO response.…

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A few months ago, I signed up for Terminix service. At that time, I was advised that they preferred to charge my debit card directly and if needed they would adjust my payment date. I thought all well and good, boy was I wrong. Since that time, I have called several times to have the payment date adjusted. The first…

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My family and I had just moved into a new home. We had an unfinished basement that had all kinds of pests crawling around. Also, the house had wasp nest in the eves and corners of the roof. I debated between Orkin and Terminix and let me tell you, I picked the wrong one. We were told that we would…

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After reading other customer horror stories about Terminix, I now feel I am one of the lucky ones. I called Terminix to have a bug inspection completed. I was happy to hear they set appointments on a Saturday. Rashida set an appointment for Kevin to come and complete the inspection between 8-10am. By 10:30, Kevin still was a no-show, so…

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I am a Terminix customer. Worst financial decision I have made in a very long time. I discovered termites in my home and panicked. I called Terminix and paid for a contract, I believed every sincere promise that technician made, it helped that it was backed up in writing on a contract. That was the last time I saw him…

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We have only had our service with Terminix for a short time. They sprayed inside and out on their original visit. They were a no show on their next scheduled visit and charged us for the service. The third visit was unscheduled and the service provider called and stated he could not find our home. I told him I did…

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I have a yearly inside “inspection” with terminix. Winter before last two guys came and unilaterally added an “attic inspection,” and then I was told mice were infesting my attic m, and I needed a several thousand dollar remediation which would include new special insulation. I spent several days in grave distress since I am semi-retired and could not afford…

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I hired Terminx to control pests at three of my rental units. They come quarterly, but were not very through. Roaches recently became a big problem at one unit, so I called for extra service (included in the contract) after 10 days of calling every day, I was unable to get a technician to show up. Their customer service number…

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I got my initial service sometime in the beginning of July 2019. The scheduling with this Newburgh location is a hassle. For the initial service I got a confirm appt for a Monday and they call a day before service after I took off of work to tell me they can’t show and they are over booked. To be honest…

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My wife call they ******** when she saw some bugs, they sent their guy out and she signed up for one year of ‘service’ for $1200. They sent someone out to spray once.. So far, after paying over $700 they still won’t spray again

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I had a mouse problem so i called Terminix. The gentleman came out we talked about the problem and I signed a contract the next day service man came and put out the traps told me to call back in approximately two weeks to have a traps replaced I called back and set up an appointment for Monday between 10…

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I hired Terminix in April and was 100% financed through SMAC. Terminix assured my first bill would be the second week of June. By the end of May, I paid 500% more than my monthly bill. The payment was processed the first week of June (I had JUST received the new monthly statement around the same time). I noticed on…

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16 trinidad dr I had termites and took over the policy when I bought my house in 1995. The man next door was a supervisor manager for them and told me to always make sure to keep up my policy cause it was the old one that covered everything. Well I didn’t have a copy of my policy but knew…

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I was first told I would get somebody out to assess my problem in 2 days. That person called me to tell me he could not come out in 2 days but a week. He asked for photos of bugs. I emailed photos of many different shaped bugs, 1 photo showed them eating my face and another showed thousands of…

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We had discovered what looked like saw dust that had dropped from the overhead of our garage door. We called Terminix who came out and said right away that we had termites. They done no spraying but said we should have bait traps installed or we would have big issues. This cost us $1700. We work hard for our money…

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This date I found evidence of possible ant droppings coming from the top of my garage wall, at the header above the concrete blocks onto my garage floor I called terminix and was told a man named josh would stop at my home between 5pm & 7pm. He was supposed to call me first. At 6:15 I called terminix and…

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The door-to-door salesman came to our door and offered a free inspection. Of course he found termites and damage. He said that it was so bad the only way to get rid of all of them was to tent the house. (Found out later Terminix does not spot treat, only exterior spray and tent.) The man doing the exterior spray…

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My boyfriend and I just bought a bar in Savannah. We had lunch specials every day. We had been open for an hour , it was our sixth day of business. I was waiting on a table of 10, when the Terminix person came in and walked into the kitchen. A few minutes later the cook screamed. I didn’t know…

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In 2016 my landlord order the full works on are house they drilled in the holes in the cement and did not fill in the rest with the medicine they told me they would be back it is now 2019 never know show they ran out I’m suffering hair loss and a whole lot of other stuff even have a…

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Terminix came to my home to search for termites they did not find any evidence of termites but they found structure damage . I was told how they would fix the structure damage put Installation ,type of plastic on the ground this procedure would cost me around $4000-$5000 . I had someone go under the house to look at the…

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The linear feet that the representative quoted appears to be about 400-500 square feet more than the actual measurements. So was quoted a price that was $00-$500 greater than their quote per 100 linear feet and price for treatment is $100 each. But even worst, after I printed their online contract after almost 3 months of service, found they had…

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We have been paying, annual contract customers for over 10 years and the service has gone from excellent and conscientious to careless and practically nonexistent. The traps were oriignally diagrammed and on file in whatever office we began with. After a few years and our contract being passed from one of their office locations to another, we had to escort…

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Had been a customer about 20yrs., the last several their annuals have been increasing significantly. When the most recent Advance came due, we had fallen on hard times, & did have the lump sum, so reverted to making exacted monthly amount, & they cashed them every month for 9 months, then suddenly had an issue with monthly, & threatened cancellation…

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