Customer Stories

Customer Stories

I have been with Terminix for over 16 years & since moving to Ky, have had one problem after another with their Huntington office. Many no shows, no calls, no return calls, one lie after another. They have been overcharging me, they charge me for 4000 sq ft & I only have 866 sq ft. They claim to have done…

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I was a previous customer with Terminix. I cancelled my service because the price kept going each year. I would consider going back to Terminix if the quarterly service went down to $65.00 at least for a year then go back to $70.00 for the second year. If you can approve those terms, I will remain a customer. Also lower…

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I called for a estimate just a estimate.,the agent kept talking over me to get me to agree to a contract set up a date and when I didn’t agree he said he would get me a deal..my gut tells me this not the company for me…and he really wanted my c.c

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To the GREEDY RATS 🐀 WHOM CREATED YOUR LOW BUDGET COMPANY. You should all Rot in hell or jail Either way. Your low budget, high greed company from TOP to near the bottom…should be disbanded. Read the several 1000 customer & former labored SLAVES of your bs company. You have ROBBED customers You have miss treated good employees You have…

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Wow – Hard to believe that Terminix is still in business. It has been a total nightmare for my husband and I. We paid cash for termite installation and pest control for one year. The sales person said someone would give us a call with 24 hours to set-up the installation. We never got a call and 5 days later…

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The initial treatment did not work. A second treatment was needed. However, my main problem is with their billing. They are awful. I can’t get a customer service representative to help me. It has taken me numerous calls to get my account issue fixed. To this date, the issues is still not fixed. Their customer service is AWFUL.

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I’ve scheduled multiple different inspectors to come out and look at affected areas in my home, I am sitting here on my third appointment today and nobody has yet to come out 10-12 was the time given to me on three different occasions it is currently 12:53pm central time and yet again no one has shown. I have missed work…

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My husband at the time saw a mouse in the master bathroom. When he told me I was terrified, I never lived with mice and always said I never will. So I called Terminix. They came out the next day the guy was very nice did the estimate and then the next guy came out the next day to do…

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I was dissatisfied with my service The treatment didn’t seem to work So I called the inspector he said he would. Come over to check, And he never showed up tried calling never returned my call feel he is avoiding me What do?

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Critical: Professionalism, Quality Terminex called when my contract was up for renewal however I told them at the time I was not able to renew it. A few days later they had taken the money out of my account. I called multiple times and requested a refund. Two weeks later still no refund and when I called the service manager…

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Soy cliente de terminix desde hace 4 años. Sospecho de termitas en mi casa y de ratas, el dia 22 vino un inspector que hizo una inspeccion incompleta, me dijo NO son termitas son hormigas con alas, en cuanto a las ratas me comento que la compania no se hace cargo de exterminarlas, esto fue verbal NO por escrito, por…

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I THOUGHT TERMITES WERE BAD, UNTIL I SIGNED A SERVICE AGREEMENT WITH TERMINIX

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I have had a termite contract with Terminix for many years. I have been complaining of termites since 2019. I want my house tented. 10/23/19 Damien Hudson spot treated the hall for termites 305-401-9806 5/8/2020 Damien Hudson sprayed in the attic for termites 5/22/2020 William Brieva sprayed outside for termites 6/18/2020 termite spot treatment 9/25/2020 termite spot treatment 5/20/2021 Dayron…

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I have something crawling around in my attic and walls. I’ve been a Terminex customer for years. So I called and the wildlife inspector came out. When he was thru he stated that we had Norway rats. He said they were 12 to 14 inches long and another 12 or so inch tail. Freaked me out so I immediately signed…

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On the first visit of a service representative, I was promised a full inspection of my house. This never happened. Terminix sent a flyer via mail and numerous emails offering a free termite inspection. I have called my local office three times. Each time, I was given an appointment. No one ever showed and I received no message of explanation.…

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SO I ordered Terminix because one of my roommates had brought cockroaches from her other apt when she moved in. They came out, after rescheduling 3 times and still not making it on time, and put brown stuff on my kitchen walls and a few sticky traps out. Never went into any other rooms. called back and had them come…

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We are constantly be harrassed about scheduling our inspection. We are due no sooner than May and have told the person that. They keep calling and say they will come the following day. Our budget is set for May on this high expense. We only get the outside checked because of Covid but pay the same amount. What a ripoff.

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We call terminix to get rid of rats my house is 10 years old , but had issues like is places were rats get in into the attic and into the house ( kitchen, bedroom) the terminix technician to fix the problem , he caning it was the weekend so he came late and expend about 30 to 45 minutes…

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Terminix was hired on a one year contract to install a barrier of sealant under the edge of our siding and fill in any holes in the foundation. Then to place bait traps throughout the house to kill the mice, and come and check those bait stations every two weeks for a year. 26 visits in total. They came out…

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They have ruined me. Destroyed my credit. I don’t have an account with them. I can’t get a live person on the phone. This has been a NIGHTMARE.

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Please avoid terminix, I am surprised this company is still in business. The branch in Gaithersburg Maryland scammed me by alleging that there were mice in our house and charged us over $1100 to exterminate the mouse. When I found we were coveted under our home warranty, I asked to be taken out of the contract and disputed the bill.…

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I had my house treated a few months ago and the people was real.nice . There is a terminex employee that libe 4 houses up from me and we can’t even see each others homes . My husband runs a small engine repair out of our back yard . And his cousin that has lived in the neighborhood 40 +…

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I hired Terminex in April of 2020 they were nice professional. It seemed they did a good job. Later on like a week later still had a major pest problem and I think it was worse.. So I called which was not hard to get through when your new. They came back out retreated and boom no effect . So…

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If you are in Central Ohio and tempted to use Terminix, DON’T. They advertise and promise certain quality, but it doesn’t measure up. An honest company like Lowes or Home Depot would take the complaint seriously, and take back the equipment that is not what was advertised, no questions asked. Not Terminix. Its salesperson and office manager prefer to jerk…

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A Terminix tech stole my silver coins. When I called them they said they had no record of ever being there that day. When I told them I was going to the police they magically had the records again. Not only was my stuff stolen buy I’m out the $1,500 I paid them to get rid of the pests and…

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Terminix does not stand behind their work…They came out and didn’t finish their job… They would be back later and we were never scheduled for an appointment…I have contacted the office about not finishing the job and don’t get any response…The money is paid and the bbb has a complaint about it…

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I have had 2 properties with the “ultimate protection plan” for termites and pests, one since 2013 and the other 2016. The billing gets confused between the two properties consistently. They also call either the day before an appt. or they call when already sitting in the driveway to “schedule”. Several times they call about one property and then show…

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I signed a contract at the tail end of July of last year. They have never been here. I mean never. I have ants, stink bugs all over my house. I FINALLY got in touch with a supervisor who…. most definitely was gonna take care of it. Lol what a joke. I’m gonna take them to small claims court to…

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My mother in law just recently sold her home. We called to cancel the service, and she had already prepaid for the whole year. We were told they do not issue refunds In this situation. Not only will she not get a prorated refund , but they actually told me that the contract would still remain in effect for the…

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I do wish to advise you that these complaints have NOTHING to do with the Service Technicians who came out to our house. They were very professional, and did their jobs with efficiency and in a timely manner. Our complaint arises from the treatment we received from the main office when we called saying we had to cancel our contracts…

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