Customer Stories

Customer Stories

The linear feet that the representative quoted appears to be about 400-500 square feet more than the actual measurements. So was quoted a price that was $00-$500 greater than their quote per 100 linear feet and price for treatment is $100 each. But even worst, after I printed their online contract after almost 3 months of service, found they had…

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We have been paying, annual contract customers for over 10 years and the service has gone from excellent and conscientious to careless and practically nonexistent. The traps were oriignally diagrammed and on file in whatever office we began with. After a few years and our contract being passed from one of their office locations to another, we had to escort…

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Had been a customer about 20yrs., the last several their annuals have been increasing significantly. When the most recent Advance came due, we had fallen on hard times, & did have the lump sum, so reverted to making exacted monthly amount, & they cashed them every month for 9 months, then suddenly had an issue with monthly, & threatened cancellation…

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I am absolutely appalled at Terminix’s treatment of my seventy-five year old mother this past week. She paid $750 (upfront!) and took two days off of work so that Terminix could rid her house of bedbugs. They did not show on three different occasions leaving my mother nearly in tears. All they have done is provide her with two or…

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A few months back we had a swarm of termites on our enclosed porch & also in our computer room! Had some one out & she had to take some back to office to confirm that it was termites! She let us know that it was & someone came out & treated for them! In the mean time a service…

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My annual bill over tripled in one year. $329 to $999. I understand prices sometime go up but this is just unfair business practice. Are pest control companies regulated by some sort of government entity for fair practice? Can consumers unite to control things like this? In addition. because I have spray foam in my house I cannot get any…

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I wanted to add an unattached garage that had been updated and remodeled to my termite bond. A termite rep came to my house and spoke with me about new regulations and how they would have to redo my whole bond and retreat my house. He told me that all the old bond holders were going to have their bond…

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Terminix came out to the house, did an inspection. The rep drastically oversold the service, claiming they would monitor and guarantee everything and pretending the extra services were actually part of the package I was buying. They offered me a payment plan through SMAC because that first year of service was pretty expensive. I paid it off within their 3…

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I can’t even get these guys to show up! Incident 1… Stayed home from work for an appointment = a NO SHOW. Incident 2# waited on a Saturday for a 3:00 appointment. Wasted a Saturday waiting for these clowns. Never again will I contact this company.

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I paid for the bedbug services which required many extra visits during the guaranteed time. I Still Have Bedbugs and they won’t come back without an extra contract! I can’t afford to pay twice for what was supposed to be a guaranteed service!

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My wife and I scheduled a pest inspection on March 09, 2019. This was due to the refinancing of our mortgage and upgrades of our home. I waited for the inspector, which I didn’t witness coming out to my property. Later that day he called my wife claiming the inspection was done. The problem is I needed this information filled…

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Customer for 20 years, recently had inspection and was told my house was infested with termites and needed tenting. I panicked, paid with visa for service. Next day, got second inspection and was told I did not have termites, so I cancelled with Terminix. I asked for a report, 2 weeks later it arrived, my signature was forged. They had…

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Utilized Terminix to treat my home prior to purchase at request of my bank. Treatment was normal and work was accomplished quickly. Then SMAC or $MAC took over and that’s when things went bad. Never received initial billing statement, they assessed a penalty. I contacted them and they had an incorrect address on file. We corrected the address and I…

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I paid for a Terminix termite policy. The policy said that if termites were found that Terminix would treat the property at no cost to rid the property of termites. I now have termites and Terminix refuses to honor their agreement and treat the property. All I get is the run around. My son has had the same problem with…

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We have a bed bug infestation. The mistake I made was to call Terminix. I agreed to $2400 contract and at first it seemed like a good choice. They showed up three times with more appointments scheduled. The bugs were not completely gone but we were winning the war and then they stopped showing up. I called the tech, the…

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Was never given a written copy of the contract. Was told I would have one bill instead I receive 3 different ones. Been over a year and still can not get this straightened out

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I got tired of being stood up by waiting for Terminix employees to come inspect my home. That and it’s twice as expensive compared to local providers.

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They don’t want to cancel contract and don’t want to give my money back. So I called Terminix for termite removal the tech Johnathan Camp came in on the 10/26/2018 he checked the house not very through the quickly suggested the most expensive option tenting and even though he dint find the Subterranean termites only Dry wood he wanted me…

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Yes there’s an employee who goes by the name of Frank he has knocked on my door more than once I did let him into my apartment I should not have he has claimed he’s been here before when in fact he had not he also insinuated that I personally would be responsible for a pest control bill during the…

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Terminix Wildlife Removal (don’t get it, research first)Tampa. We just bought a 1962 house I found termite Fras (termite pellets) I called Terminix for a termite inspection at first, he didn’t find evidence of Subterranean termites, only for wood termite in certain areas because I show him were, they were. after all of that he proceeded to go to the…

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In 2017 we tried several local exterminators for ants inside the kitchen. All were expensive so we went national – and scheduled an appt. Rep came, only did OUTSIDE and not the inside. Furious, called back, he came and left – we cancelled right then and there. So two days ago, ANOTHER REP comes back and does $261 worth of…

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salesman promised 2 employees for 1 day or more to remove insulation, clean up and fill all holes. 1 employee shows up with no trash bags no cleaning equipment not enough insulation and the wrong insulation at that. I loan him bags but he over stuffs them leaving mouse poo and insulation all over the house. I call the salesman…

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Purchased exclusion service and paid for up front. Company never completed work after scheduling multiple appointments. Filed dispute with credit card company and money refunded, but now Terminix trying to collect on work never completed. 3 occasions employees showed saying didn’t have materials or personnel to complete work. Final time waited for 2 hours and didn’t show in allotted time…

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We had Terminex come out to our house because we thought we had termites. The guy that came out, we describe what we had, so without seeing any, except a few dead ones in window , he said we had termites. So he sold us a bait station for our yard. The man came out and put all the bait…

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I am my 91 year old mother’s power of attorney. She had a Terminix contract on a house she owned in Ramer TN ,,,,customer #974….. The property was sold in June 2017. The VERY next day, I called to terminate the contract. Oh, no problem, they said. 6 months later I get renewal notices,,,,oh, don’t worry, it is canceled. In…

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Terminex is ripoff. 1 – They do not give me the service I contracted them for. 2 – They are charging me more than the price I was quoted. 3 – I cancelled the service by phone in April, in writing in May and they have continue to bill me. 4 – They have harassed me at my place of…

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Terminix customer service for existing customers are below poor. There 1st concerns are what is convenient for their servicers to visit home for annual reviews. They randomly set appointments and if client are notified at all it is 48 hours before the visit for some god forsaken time that is not conducive for working class individuals. You now have to…

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I have call Terminex for one time service . It took them weeks to come buy . I didn’t want the contract because I’m selin my house . They call to come back . I told them that I don’t need thay service again . They send me a bill saying they have serviced my property even thought I said…

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tech came to my house and assured me that the chemical he was spraying was 100% safe around children, animals and people, i asked if i should cover my fish tanks in a wet towel and take myself and the cat outside while he sprayed he insisted on us staying in the home until the spray was done. He wanted…

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Recently I had an appointment with Terminix to come to the house to evaluate. I told Terminix I would like the 3-5 o’clock time slot. During the late morning of that day the tech called and said he could not make it because his car broke down. We rescheduled for the following day at the same time. This ended up…

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