Customer Stories

Customer Stories

Have been a customer for over 20 years for multiple services. Local technician William Murrel has been terrific. Problem: Company has lost it way. Local Armonk, NY office has become completely disconnected from Customer Service and an attitude of arrogance has taken over, from what use to be a good operation. One Manager, Anthony Tabacco is so rude, I have…

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I’m very very unsatisfied with the company. I paid $800 to have my home treated for bed bugs with a spray. That was in March and it is July now and I still have the problem. Not only that but he’s been here 3 times already. I feel like that spray method is a ripoff and they ought to be…

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Last month my wife and I contacted Terminex about a bat problem in our house. They sent an agent out who did an inspection and said we didn’t have bats, we had mice. We tried telling him it was bats, not mice but he insisted it was mice. We agreed to have a crew come out and do some work…

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Checking charged twice this morning, not a customer, unable to get through to customer service, on hold all day, for hours. keep getting message that all reps on no matter which number I call. This is wrong. Can only fine email for customers. Must be customer to send email. This is emergency. On hold, I thinks reps are advancing themselves…

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Terminex is treating my yard for ticks. I have prepaid for the year and suppose to have unlimited service. I’ve repeatedly left messages for my technician (Josh). He didn’t return my calls. Finally called agent (Lesley)who signed me up who said someone would be out. After several days had to call her again because no one called or came out.…

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I HAVE BEEN A CUSTOMER OF TERMINEX FOR MANY, MANY YEARS. I HAVE 2 ACCOUNTS, PLUS HAVING A VAPOR BARRIER AND FUNGUS TREATMENT, WHICH INCLUDED A FREE INSPECTION AFTER ONE YEAR. I HAVE CALLED LOCAL OFFICE THREE TIMES, TRYING TO GET THIS DONE TO NO AVAIL. FIRST APPOINTMENT WAS SET, BUT NO ONE SHOWED UP NOR CALLED. SECOND CALL I…

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I am beyond angry and now I am spending part of my day off trying to fix the screw up that the Terminix associate (Alex Ross) made when he showed up unannounced at our home this morning 7/11/2020. We work nights and I was in bed asleep. Alex caught my husband up before he came to bed. Alex detailed a…

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They started a job in December of 2018 and never finshed it .they took a board off my home for one reason . They will not even gave me any money back on the job that I paid for

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46 Webster plc Orange. DO NOT EVER USE TERMINIX THEY ARE THE WORST THE WORST CUSTOMER SERVICE THEY JUST TAKE YOUR MONEY AND PROVIDE LITTLE TO NO SERVICE. TERMINIX NEEDS TO BE SUED THEY NEVER KEEP THERE APPOINTMENT NEVER AVAILABLE UNLESS YOU OWE THEM MONEY. IF YOU EVER THOUGHT TO CONSIDER TERMINIX DONT!!!!!!!!!!!

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My property contains two structures, one house and one unattached garage apartment. Terminix came out, inspected both structures and gave me instructions to bring the two structures up to approval in order to be treated and obtain a termite bond. I hired and paid a building contractor to do all the necessary work to both structures. I called Terminix and…

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My dog began barking on my upper deck so I walked out and saw a young man tearing my grass up about 8′ around the green in -ground termite traps installed by the builder. Apparently they come with the house though I was never verbally told this when I bought the house new in 2018. So a year after I…

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Ok ugh I’m still upset ok on june29-2020 I had gotten online I have a bad Roach problem ok I live in a apartment my landlord want help to fix my problem so do my info for terminix online then I call a Roxanne sales rep is who I’m speaking to I tell her the full story I live in…

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On 7/2/20 I called and made an appointment for a representative to come to my house to replace a bait station lid (1). Your person on the phone told me the appointment was 7/7/20 between 10-12-noon. I have waited all morning and at 12:30 pm, I called my local number and was on hold for 20 minutes when a lady…

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Contacted company for preventive spraying and inspection. That went o.k. Decided to have them do mosquito spraying. First issue, they sprayed but it did not help. Contract said will return and apply again. Called and they said they would be there. Never showed up and never called. Also when under the house they said they could install new plastic for…

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Hello all, One of their representative who his name is; Chandler Kirkpatrick came to us on 27-June-2020 with a piece of paper and explained us what they did gor our next neighbor. He have us one time fee amount information which is $119.00 and I accepted his offer for one time service and gave him my personal check. He didn’t…

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Terminix came out to our apartment on May 5, to treat it for Bed Bug, and roaches, the exterminator Steve Veles, presumvly sprayed for roaches, thn he attempted to appear as tho he was treating our apartment for the Bed Bug which was our FIRST and MOST important part of the treatment all Steve did was vacuned the let out…

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My family and I was tornado victims April 13th. We had no power for 4 days. Once our power got back on we recovered that possums were under our house and called a very popular exterminating company. They did the crawlspace (April 25th 2020) but left one side undone. By them doing so later on that night we discovered that…

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Recently had my roof replaced. Roofer informed me of termite damage saying he would have to replace damaged wood. I contacted Terminix who sent a rep William Brieva to my house days after calling. I explained having insurance contract with Terminix for many years and wanted some compensation for the termite damage. After roof installation I was forwarded to district…

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I have Terminex as a pest control. They are fine there, but when I had creaking in my bathroom I then called them. They sent an inspector out that showed me pictures they said were my beams. They were infested with termites, they then sent someone that was to fix the infested area, but I was told by them that…

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I hired terminix for my business, besides the OVERPRICED starting fee, which included sealing holes on the outside of the business with foam (washed out in a few weeks), the service guy did nothing, sprayed where he wanted to, only 10 minutes, then told me he did enough!!! he never checked or filled bait traps. I DO NOT RECOMMEND WASTING…

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Terminex treated my home with the liquid by drilling and rodding the perimeter of my home. A few years later, while house was covered by the bond and I was working out of town, termites swarmed. Wife called and Terminex came out to inspect. They told her that the house needed retreating with the bait system. At full price again,…

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Basically I was offended already during the first call. The staff Ginger, yea remember this name, said I have an accent after I said my Last name is a Chinese one, and she was acting all confused about what I said. After saying that I was offended by her comments, she just said that she’s gonna put someone else on…

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2202 VILLAGE DALE AVENUE/// Well… our story is two-fold…Bought a house about 1 year ago. Terminix solicited us to get their services. We need general protection from the typical pests. We bought into the “exclusion” protection as well. We noticed some evidence of rodent droppings. The came out and sprayed and put these little stainless steel wool pads into the…

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Initially I was very excited for this service. But once they were done and left I started finding damage around my home that they caused. They decided in the long run they would not be taking responsibility for the damages they caused to my home—period— A person did come back the next day and took my boxes out of the…

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“Your technician is on the way. ” This was the subject heading of the three emails I received from Terminix on March 27, April 9 and April 24 when stating someone will visit my house. And each time, they leave not doing anything. On the first date, the tech, Terry King, didn’t have the right equipment to open the bait…

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On 04/27/2020 I called terminix for a issue I was having I asked for a exterminator one was scheduled between 1-3 allen was the scheduled guy so allen showed up to my house sat in front of my house looks like he was eating his lunch afterwards he left never came to knock or anything I called and got 2…

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Terminix We are in the process of selling our house. Georgia law requires a termite inspection, so we called Terminix to set up an appointment. When the representative arrived, he found two small holes in a beam under the house. To us, they appeared to be left from nails or a staple, but he insisted that they were caused by…

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I purchased my first home a few months ago and noticed baby roaches in my kitchen. Because of the purchase, I obtained a home warranty from the seller which included pest services. I booked my appointment through my home warranty company, who uses Terminix and they came out to do the job. Once they sprayed, they set up an appointment…

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I purchased a Condo in 2019 an had Terminix come out to do a 1 time treatment. Signed a paper for that. Approximately 6 months later I get a bill for another treatment that I didn’t agree to or did I ever see any evidence of anyone being out here. I called and told them I never authorized this and…

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I have been a customer for a year with Terminix. My house was built in 1909. Initially, I wanted a company that will fumigate to get rid of roaches. Someone recommended me to Terminix, what a big mistake. An employee of the company came to evaluate/inspect the area, back in December of 2019. The person that the inspection stated my…

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