I have been a Terminix customer since 1991. Every year at the time of termite inspection the frustration starts. I’ll receive a call for the time and date the inspection is to be held, no one shows up or not even a courtesy call informing me they aren’t coming. I have sat and waited for them at least four times in as many weeks. I have called customer service and all they can say is they will email the office doing the inspection. I was told the office responsible for doing the inspection is in Midlothian, VA. If this is true this office cannot even call me to schedule or cancel the inspection. I have kept a file on my Terminix contracts since day one and as I look through my files, this has been going on for years now. I cannot recommend this company to anyone needing termite or pest control service. I have already paid my premium for this year. I want a refund so I can get a reliable termite service company. This company does not respect its customers.