Customer Stories
I have Terminix since July 2016 to combat a roach problem. In the past 4 months Terminix has been to my house at least a dozen times to treat and has bombed once. The district supervisor came from Lakeland to oversee the bombing. At this point my roaches continue to flourish and the district supervisor…
This particular instance began in July, 2016. Termites were found in my master bedroom. It was finally approved to go through insurance however this would be a long process. A subcontractor looked at the existing flooring and advised me that the flooring was not available. Would I come down to the showroom to pick another…
I have been trying since 16 August to get them to come out and do their annual bait station inspection/replacement that i paid for ….as part of my contract….back in August. It’s now early November, and to date….there have been MULTIPLE appointments….but something always happens. Either they: 1. Don’t show up 2. Change the appointment…
Contacted Terminix due to possible termites which turned out to be some type of ant. First month service three Tech’s out. After that all down hill. No request for signature, nothing posted on door or flag in back identifying if they came out when not at home, elected 12 month financing only to be financed…
I recently entered into a contract to have my home fumigated for bed bugs, termites, and rodents. The contract had a cost of $4000.00. We signed and submitted a check for the amount. The fumigation was to commence on Monday 10-10-16 and we could re-enter our home on 10-12-16. So we made provisions to vacate…
Bed bugs 🙁 Copied from a post on the Terminix complaints Facebook page. Here are some excuses Terminix has given me for missing appointments. … being called into a meeting a half hour before their arrival time. …in which their equipment malfunctioned the day before the appointment. … telling me I have beetles, despite the…
The service from the Lansing Michigan office stinks. They have missed two service calls in the last 6 days and have not had the courtesy to call me as to why. Hey Terminix Personnel -You may receive a payroll check reading Terminix however, customers are the people that are really paying your salaries and bills….
I payed for treatment of fleas in my renter’s house (couple of visits). Terminix changed the agreement to one year contract. The contract does not have my signature ( possibly signed by the Renter) . It went to a collection agency and now hit my credit rating. I explained to the company many times that…
Florida We have four termite contracts on our home. The contracts have been in effect for over 27 years and transferred with the house when we bought it. I kept seeing evidence of termite activity and damage, but the inspectors came out year after year claiming there was no evidence of activity. Finally when you…
Terminix — hired them for their 30-Day guarantee to get rid of my bug problem. It’s been two months now, with no-show technicians, technician’s showing up to do a treatment but then saying they had to be rescheduled because they didn’t come with the treatment equipment, all kinds of issues. They are unprofessional, have no…
I signed a one year agreement with Terminix on 4/26/07 for the treatment of ants. During this one year it was necessary for Terminix to return several times. The last treatment was on 4/14/08. They were unable to get rid of the ants so I terminated the service after one year. They have a guarantee listed…
I was told, after a Terminix inspection, that the crawl space beneath my house needed a moisture control system installed to bring down the amount of moisture in the wood before I would be eligible for their termite prevention service…the dehumidifier costs $3500 and I fell for it because it did make some common sense…but I’ve only…
Stony Brook, New York Terminix has been servicing my home since 1986. When we purchased our home in 1995, we continued their annual “Terminix Guarantee.” We found out that this is basically just throwing your money out the window. In April 2002, we had a swarm of termites in our kitchen and had extensive damage. …
Atlanta, Georgia I am beginning to have alarms go off in my head over shoddy customer service, arrogant phone reps, and what I feel are fraudulently recorded durations of service visits. I have 22 termite stations around my house. Twenty of them were replaced with the new black colored stations. I had made two calls…
Virginia I have been a customer of TERMINIX since 1979. You would think that customer loyalty would count for something. I transferred my contract to my new home in Gainesville,Virginia, when I moved here in 2003. Since then, having TERMINIX perform their pest service has been an exercise in frustration. They have rarely notified me…
Odessa, Texas My situation is an almost exact copy of yours. In short, I had a termite contract for 10 yrs with Terminix w/multiple infestations and useless treatments for carpenter ants and termites. We have been out of our home since July 2005, due to it being structurally unsound as our bedroom ceiling caved in…