Customer Stories

Virginia On 2-6-99, Terminix was contacted by me to provide a home inspection of suspected termites at our home.  A Terminix inspector conducted an inspection of the premises. A subterranean termite inspection graph indicated the results of the inspection and proposed treatment that would be required to terminate any active infestation and eliminate any further…

Georgia This is a great web site.  I wish I had found it before hiring Terminix for monthly service for our home.  BAD! BAD! service.  I feel sorry for others whose claims are more significant. They are billing me for services not rendered. On the first visit, the technician never called us, came when we…

Arizona A beautiful home in the Phoenix area is yet another victim of the Terminix sham for over a year.

After having a few companies come out to my house to give me estimates for termite control, I chose Terminix because of their name and their price was quite a bit lower. I was told by another company at the time their price was lower because I would never hear from them again after I…

New York Terminix has been treating my house for 12 years, and I still have termites in my house in the same location.  The last time a technician came to inspect, he found nothing visible. My husband had to point out the tunnels in the basement.  I am totally exasperated.

I’ve looked all over on the web knowing I’d come up with a page where Terminex would be uncovered for its professional services which lack, in my opinion, a lot. I called Terminex to come to my home because I had a mouse — ONE mouse!  I agreed to a contract where I would give…

Florida We had Terminix do three yearly inspections on our house and nothing was found until the soft floor started to give way. Guess the termites all got together one night and said “let’s have the floor for dinner tonight.”  Have not been happy with Terminix either in their inspections or treatments to this date.

Yuba City, California We wound up in small claims court over an inspection done by Terminix.  We lost our case, only because we sued the previous owners instead of Terminix. The judge was kind enough to tell us that was the only reason we lost. They also claimed we had a clear inspection, only to…

I have a termite contract with Terminix as a result of a buyout or merger from an existing company, and I have had nothing but grief from them since day one. Their service (or lack thereof) is horrendous. Everything is done at their convenience and without thought or regard to others’ schedules. I called in…

South Carolina How I wish I had seen your web site prior to paying Terminix $3100 for the Sentricon System.  I am going to write to the Attorney General of SC and refer them also to your web site so they can see the extent of the problem. The following has been sent on four…

Louisiana Having problems as a result of misdiagnosis and poor recommendations for type of treatment needed for my home. Trying to find out exactly what responsibility Terminix has towards damages to my house. Thanks for your report.

I, too, am having a problem with this outfit.  I admit I was late making a few payments of $31.09 due to a financial setback. After being informed by phone that I was late on my payments (twice), I informed them about my problem and that I would get my payments up to date. After…

New Jersey I have been using Terminix for over three years.  Everything came to a head just this week when we experienced swarming (believe they were termites) – wife called local Terminix office requesting some assistance and was told there was nothing they could do. I called their 800 number and was again told that…

On January 30, 1998, my parents (who are in their sixties) were visited by a “Terminix man” who had been setting up a treatment with the people who live across the street from them. He told them that their neighbors had termites and the treatment they had installed would drive the termites from their (neighbors’)…

Texas Terminix “treated” my home for over three years, during which time I have incurred thousands of dollars in damage from ongoing termite damage.  After inspecting the damage, they denied they were liable for any of the repairs, returning my money, or even stopping the termites. I have turned this over to the State of…

Florida I’m just starting my battle with Terminix.  I have a protection policy with Terminix and found three years ago that I had termites. I bought my house about 4 years ago. I had no problems with Terminix three years ago, they paid for all of the damages to be repaired. Almost the whole front…

New Jersey I am having problems with termites. For seven years I had Terminix.  I started out with termites in my kitchen; and after seven years of Terminix, they spread through my entire house.

Maryland Thank you for standing up for the consumer! I am also having a problem with Terminix.  Your other guest book entries leave me with little faith Terminix ever will solve the problem. My problem is I hired Terminix to pre-treat before having some additions done on my home.  This “pre-treated” area became infested in…

New York I hired Terminix in 9/97 to treat carpenter ants; they’ve been back twice and the guy they are sending just doesn’t seem to have a strategy (once he manages to make an appointment, that is) to solve the problem… all he does is spray the interior baseboards and where I point out problem…

  North Carolina Thanks for your web site.  I am embarking on a fight against Terminix here in NC for damages of $16,000. I thought it was hard already. Now I know what to prepare for. I am calling the attorney tomorrow.  

Georgia I, like you, have had trouble with Terminix. Mine is a case where they have ruined my carpet and will not take responsibility. They refuse to return calls, etc. etc. I was a monthly patron for over 9 years. They will never set foot in my home again.