I am absolutely appalled at Terminix’s treatment of my seventy-five year old mother this past week. She paid $750 (upfront!) and took two days off of work so that Terminix could rid her house of bedbugs. They did not show on three different occasions leaving my mother nearly in tears. All they have done is provide her with two or three mattress covers claiming those cost “a good $500” and that she was given a “deal”.
Now all she wants is to be done with Terminix and to get her hard earned money back (all of it, they can keep the damned mattress covers) for SERVICES PROMISED BUT NEVER RENDERED!!
After waiting nearly two days, I finally got a call back from Chris, the manager in charge who had the complete nerve to inform me that in no way, shape, or form would my mother be receiving a refund for any amount for these SERVICES THAT WERE PAID FOR BUT NEVER PROVIDED. He said they might offer her a “credit” instead! What a joke and an insult to think that she or anyone else for that matter would want anything at all to do with TERMINIX after said treatment. She does not.
I then spoke with his manager Matt White who not only told me the same thing, but was rude and unprofessional to boot.
Of course he was though, would you expect people who STEAL $$ FROM THE ELDERLY TO BE anything but rude and condescending?
This has, so far been an unbelievable situation on numerous fronts. All my Mother wants is to receive the money she naively paid upfront to rid her condo of bedbugs so that she can pay someone else to do so.
I really don’t see how this is an unreasonable request.
TERMINIX IS THE WORST!!!
DO NOT SPEND A DIME WITH THEM UNLESS YOU STILL WANT PESTS AND TO HAVE A LOT OF $$ STOLEN!!!
I have now contacted a few agencies regarding this “what I see as a crime against the elderly” and they concur 100% that she was both lied to and taken advantage of. This includes The Better Business Bureau and the AARP.
I need this to be resolved today, preferably yesterday. My name is Jay and I can be reached at 410-693-****
You mess with my Mother you mess with me.