Customer Stories

I hired Terminix in January 2019 to rid my attic of rats. They did an upsell for insulation removal/reinstallment so that they could “find the entry points easier”. They said that I “had” to use their insulation contractor and not hire my own. The fees were exorbitantly higher than if I could hire a company…

The issue I have is with customer service and their scheduling process. Do to my work schedule I can only schedule appointments on Fridays. I explained this every time that I called. I explained that I preferred to deal with the same pest technician, who also services my daughter’s property. I provided the technicians and…

Terminix cashed a check from our sale of a house sale. We have proof that they did from our lawyers office. Instead of contacting us, they sent it to a collections agency and it went against our credit. We reached out to the terminex company, collection agency, our lawyers office and terminex refused to show…

Would never recommend this company in my life!!!! Dishonest & no compliment officer to regulate the employees & lies. I wanted a one time treatment inside and outside my home with a free touch up. I just moved into the house and wanted to make sure there was a sweep of bugs. Well know and…

I am executrix for the estate of a friend who died 08-28-19. She had a loan/ residential exclusion contract with SMAC/Terminix that started in Jan. 2019 for the cost of &1800 including finance. They treated for rats in Jan. but never got rid of them. I tried to close the account after she died as…

I am totally unsatisfied with your services ever since my contract was sold to your company. I have been in dispute with your company about services rendered and although I did not receive the service (I have camera’s on the entire exterior of my home) I was just asking for someone to please return to…

terminex refuses to do anything. 90 % of the time they just come when they want to and never let me know. They don’t show up for scheduled appointments. I have $1000s for moth eaten sweaters When I ocmplined they don’t care. They came a month ago to take pictures of my rats, but they…

Was on contract for termite service with Terminix for many years. Apparently technician would stop by but never did actual inspection. When I had to replace a whole floor because it was totally infested with termites Terminix did not cover any of the expenses stating moisture was in the area. That infestation apparently was there…

Nightmare became with my first scheduled appointment. I was running late and called they said no problem. They weren’t there and never showed up. Figured maybe they just decided to reschedule. Called and the said they would be there again but again never showed up. Tried one last time. No show. I called to have…

In June, 2019, I sold my house in North Potomac, MD and told Terminix to cancel service. I did not have a contract and each service was performed after a phone call from Terminix. In September, Terminix performed a general pest control servicing on the house without telling me, or the new owner. Despite an…

I purchased a year contract for pest control for a property I was selling. Terminix wouldn’t put the new owner’s name on the contract, and wouldn’t allow me stop the yearly auto renew clause in the contract. Also, they will never allow you to speak to the local office, so you wind up speaking with…

I refuse to use Terminix. I’ve heard rumors. What’s worse is that each time they come around our neighborhood we seem to have more ants and roaches. Now hey are driving back and forth throughout our neighborhood in multiple vehicles during most of our working ours and “parking on the side of the road for…

i had a pest problem and apparently a bed bug problem from some furniture i had received from a neighbor. i called terminex in august 2019 and almost immediately a technician came out to do an inspection. stated my service was $1300 and all i had to do was just put my clothes in bags….

Have had Terminix out to kill roach infestation and biting me. They have come out more than 10 times. Only gotten worse. One guy told me I’d have to have them bomb the place for xtra $450. No way. Living off disability. Need real help NOW. Manager accused me of unsatisfactory conditions & dropped me!!…

America’s #1 provider of pest and termite control services. Call us 24/7 at (855) 212-6399. What a JOKE

Terminix was supposed to do service on 11-2-19. To start, last service the tech asked me to do a POST DATED Check for 11-2-19 and AFTER service it would be turned in. Guess MY surprised when they deposited it on OCTOBER 14, 2019. (thank goodness I had it covered), have tried NUMEROUS times to contact…

A few months ago, I signed up for Terminix service. At that time, I was advised that they preferred to charge my debit card directly and if needed they would adjust my payment date. I thought all well and good, boy was I wrong. Since that time, I have called several times to have the…

My family and I had just moved into a new home. We had an unfinished basement that had all kinds of pests crawling around. Also, the house had wasp nest in the eves and corners of the roof. I debated between Orkin and Terminix and let me tell you, I picked the wrong one. We…

After reading other customer horror stories about Terminix, I now feel I am one of the lucky ones. I called Terminix to have a bug inspection completed. I was happy to hear they set appointments on a Saturday. Rashida set an appointment for Kevin to come and complete the inspection between 8-10am. By 10:30, Kevin…

I am a Terminix customer. Worst financial decision I have made in a very long time. I discovered termites in my home and panicked. I called Terminix and paid for a contract, I believed every sincere promise that technician made, it helped that it was backed up in writing on a contract. That was the…

We have only had our service with Terminix for a short time. They sprayed inside and out on their original visit. They were a no show on their next scheduled visit and charged us for the service. The third visit was unscheduled and the service provider called and stated he could not find our home….

I have a yearly inside “inspection” with terminix. Winter before last two guys came and unilaterally added an “attic inspection,” and then I was told mice were infesting my attic m, and I needed a several thousand dollar remediation which would include new special insulation. I spent several days in grave distress since I am…

I hired Terminx to control pests at three of my rental units. They come quarterly, but were not very through. Roaches recently became a big problem at one unit, so I called for extra service (included in the contract) after 10 days of calling every day, I was unable to get a technician to show…

I got my initial service sometime in the beginning of July 2019. The scheduling with this Newburgh location is a hassle. For the initial service I got a confirm appt for a Monday and they call a day before service after I took off of work to tell me they can’t show and they are…

My wife call they ******** when she saw some bugs, they sent their guy out and she signed up for one year of ‘service’ for $1200. They sent someone out to spray once.. So far, after paying over $700 they still won’t spray again

I had a mouse problem so i called Terminix. The gentleman came out we talked about the problem and I signed a contract the next day service man came and put out the traps told me to call back in approximately two weeks to have a traps replaced I called back and set up an…

I hired Terminix in April and was 100% financed through SMAC. Terminix assured my first bill would be the second week of June. By the end of May, I paid 500% more than my monthly bill. The payment was processed the first week of June (I had JUST received the new monthly statement around the…

16 trinidad dr I had termites and took over the policy when I bought my house in 1995. The man next door was a supervisor manager for them and told me to always make sure to keep up my policy cause it was the old one that covered everything. Well I didn’t have a copy…

I was first told I would get somebody out to assess my problem in 2 days. That person called me to tell me he could not come out in 2 days but a week. He asked for photos of bugs. I emailed photos of many different shaped bugs, 1 photo showed them eating my face…

We had discovered what looked like saw dust that had dropped from the overhead of our garage door. We called Terminix who came out and said right away that we had termites. They done no spraying but said we should have bait traps installed or we would have big issues. This cost us $1700. We…