Customer Stories

I’ll call you in the first terminal do a service to my Landlord and my landlord have in the house bed buds lice and scabies they cane 2 times for the service and the 1 time they came is like buds lice and scabies woke up or all of them came out of the place…

A person from TERMINIX came to do routine pest control. When we pointed out a little pile of dust and asked if this was termites. He said yes and that we would have to tent the unattached garage and house for $5,900. He also up-sold us saying the house had to be tented also. We…

I called my local terminix division today around 12pm and was told that they would have someone come spray my apartment. At 430pm (30 mins before the guy was supposed to come) he calls me to tell me he can’t come “because of the rain”. It had not been raining for a good hour and…

After 19 years with this company, they refuse to reimburse me $698 for a year of service which was NOT used at all. We informed them we were moving and scheduled service for the new address, but instead of sending someone to inspect and spray the property, they sent a salesman. I called to cancel…

I would like to file a complaint and have my account reinstated. I have had this account over 10 years with no issues and now the branch assigned to my home is submitting untruthful information and trying to cancel my account for no reason. Please reinstate and advise how I can file a corporate complaint…

We had NEVER had termite sitings by their inspectors until we had told Terminix we were thinking about moving. After 36 years of Terminix payment they(all of a sudden) put out bait stations. For 36 years we never had any sign of termites. The day came that we had a buyer. All of a sudden…

A man named Andy Wagenknecht came out to give me a quote on getting rid of bedbugs at my house in miamisburg, oh. He came in and looked around for a total of three minutes and told me that I had bedbugs. So I asked him how much would it cost to hire them to…

I am on a plan which I pay $130 every 3 months. I had Terminix come to my home 2/3/23 for a termite consult. A new employee Jordan Oakley-Senn diagnosed the bugs as termites and charged me $400 for a one time treatment. The bugs did not go away, I had a home consultant Leonard…

Please be careful with this deceitful company around your property. I have been with Terminix for a few years. We signed up because of roaches and occasionally ants inside the house. Services were great in the beginning, the technician always come inside the house to spray every where even the garage but it’s been over…

all i will say is this i have continued to call this co month after month after month after month about unathorized service , nothing is ever clear , nothing ever comes out as quoted starting with the initial sales person , all i will say is if you get in with these people you…

Absolutely pathetic service from the local branch in Nashville. I needed a dusting done for Brown Recluses done on the 26th and when the tech came out, they said that they had no idea they were supposed to dust. I sent the manager “Steve” texts he left on read. He did, however, answer the tech’s…

We were promised the closing up if all holes/entries into our house due to a roof rat problem. We were promised 3 months pest control none of which were done. They only came back to check the traps 2 times. They would call and promise to come back and never did. 5 months later and…

Received a call from a Terminix agent. The first received in more than 10 years. She began by telling us that out payment was late. I send by bank electronic transfer. Then she becomes very aggressive about our termite inspection payment. I have over 800 on my credit report and pay my bills on time….

Paid out $1580 to catch ground hogs, which did not happen, this lasted 2 weeks, which they put in fence which cost $700. Never came back, but I did not get any money back. I think should have got some back from$1580, could not trap ground hogs in cage. I’m filing a claim against them.

I am still a customer!! I paid 1,051.00 for a spray service that they said would treat my termites. They sprayed my home once then….After calling them numerous of times to spray the attic they came the next month to spray….. JUST TO TELL ME I HAVE A INFESTATION IN MY ATTIC. I’m reminding you…

I’ve had a contract for a year for rat infestation. Although they claimed to have fixed entry holes. Rat’s still get in. I have no food or obvious items to attract the rodents. Office not coooperative and is hard to get an inspection person here. Very expensive company. I would definitely not recommend them

I will never use your company or ever refer a single customer for your business ever again. I was treated so badly by a one of your employee’s over the phone over a $59 bill. I scheduled an extra visit to my house for ants may 23rd they could not get to me until June…

I purchased a contract for mice problem where they would ceal up any holes that the mice could come in so they sealed up sink bathroom pipes but they did do underneath craw space I had the service man come out to inspect he did not perform the mouse service he said they didn’t do…

I had Terminix far five years during the time I had them they would come out and say they never found anything. The noise kept coming. Every time they will come out they will say there’s no holes Terminix is the worst. I will not advise anybody to have Terminix as a provider they are…

We are new customers with Terminix…..we have termite and pest control service. We have requested pest control service for two weeks and each time the installer cancels the order so we have to get it rescheduled. Why can’t we 0pt out of the service contract for failure to provide the service we requested.

I just purchased a home. It’s an old house (built in 1966). It needs work,but so many do. This is my first time buying a house. We did a final walk through last week. Didn’t see anything. Came to the house after we got the keys, and what do I see? A trail of fire…

I’m having my crawl space enclose. Workers come out to do work but never finished work. They left behind bundles of insulation on my lawn told me be back next day to clean up never did. The sale person who I dealt with kept saying they returned to clean up . I ask for her…

I am so disgusted with Terminix. I was a loyal customer for quite awhile. But lately I had a issue with bed bugs. I called. The techs came and did an initial service. I was told that there were 4 more services ( inspections). I made an appointment. When tat day came, NO ONE SHOWED…

I paid Terminix right at $900 to get rid of a mouse problem inside my kitchen drawers. They came out and put steel wool in spaces under my roof. Did not solve problem and today another guy came out and put steel wool in several holes behind drawer and washer but said I would need…

not providing service and say I’m in a contract and it will affect my credit if i do not pay but they do not come contacted local manager he is prude and very rude hang up on me. no customer service at all!

We have been using Terminix for years on our home and our rental home. They just do the spray outside and inside when needed. Apparently at our rental home the employee who comes to spray reported to his boss that there was a hole on the outside of our crawl space area. So they suggested…

I have called in 4 times this week in order to make an routine visit since the termites are back in my house each representative has giving me the round around in regards of an appointment. I am still waiting. Can someone responsible and professional call me back PLEASE!

In September 2022 Iwe cal led Ter,initially for a one time service for groundbees in Dec 2022 Terminix came and. Did a pest service fhat we never requested they say it’s a valid charge and will not discus it with me.

January 30, 2023 Several weeks ago I found some dead winged insects in my third floor bathroom. There were 30-40 of them dead or dying. They looked like red & black ants. I have a contract with Terminix and had just sent them a check for a renewal for our termite coverage. I called Terminix…

We are days away from closing on the purchase of our home. Two weeks ago I called Terminix to schedule a termite inspection. The inspection was scheduled for yesterday between 1 and 5pm. The appointment was a NO SHOW NO CALL. I finally reached someone in their office and was told my inspection had been…