Customer Stories

First off, don’t fall for Billy’s line of BS. Second, I had no termites when I contracted with them. At Billy’s request, “because they’re everywhere”, I contracted for subterranean termites after my initial pest control, so I signed up for the bundle. Then I was being double billed lol. Once for the pest control and…

My issue is with their billing system. Account and Contract set up the end of September 2022. First payment no issue at all. Everything charged correctly as it should be. Next month (October) is when issues started. Apparently the company is having IT issues when processing payments. Also, they cannot process payments for termite services…

I begin a customer since March 2022. The past three months I have been experiencing a lot of issues with your company. I received poor customer service and always told “local branch will follow up.” The follow up never happens. In October 2022, I noticed two of my termite Bates were missing from the front…

The service has been horrible. I purchased an exclusion service at 1200.00 and still have holes around my garage door. The week of the 7th they sent someone out to look at the door and said they would be back on the 11th to complete, Needless to say no one showed up. Another appt was…

LIES AND DEAD KITTENS; Our experience with Terminix is one of the most horrific and traumatic experiences we have ever known. We needed to have our house tented for dry-wood termites and unfortunately chose Terminix thinking that their years of experience would be to our benefit. We were told they would come the night before…

So, it all started with a call, for what I thought was a simple ant problem, but has escalated to what will soon become a legal issue. Terminix came to my house to get rid of ants and charged me over $225, but whatever they did, did not eliminate the problem. In fact, after repeated…

I had been a very satisfied customer for several years with bi-monthly pest control. When I spotted rodents in my yard, my technician recommended an inspection. Multiple entry points to my crawlspace and attic were found as well as evidence of rodents in attic. Also saw evidence of termite activity in crawlspace. I agreed to…

Terminex is the worst company I have ever dealt with. We were to get 4 treatments a year through our insurance company. We were lucky if we got one . I would schedule an appointment 2 weeks ahead and I call to see why they didn’t show up and they say I canceled.. I think…

We had a Terminix bond on our house since it was built for 17 years. We listed our house and got a offer that included paying for a termite bond with another company. I and the realtor both called Terminix and was told our bond would transfer. After the sale the local Terminix office told…

The branch Mgr. committed fraud by stating that station and inspection happen on the same day by the same person. The station person admitted that he was not qualified to do inspection. cancelled the contract and have not received m y refund for 2023. branch Mgr has not called as requested more than 20 times.

I purchased an outside quarterly spraying service on March 23 2022. In June Terminex billed my charge card without my knowledge. I was planning on extending for 1 more quarter and terminate it before it expired on September 23. A technician emailed me saying he was coming for a spraying on September 2. When he…

It was the the most horrible encounter I ever experienced. I’ve been in the customer service environment almost 30 years and never would I assume that the level of poor customer service offered to me could be so low and despicable. I’m in the process now of submitting complaints to every organization that have to…

Pissed off Terminix and the company name smac been getting the runaround from this company service Masters acceptance Corporation did my financing for Terminix company I paid the bill off in full been waiting for months for a overpayment refund Terminix act like they don’t know anything about smack but seems like they own the…

I would not recommend Terminix service to anyone. I first tried to enlist their help because we had sand fleas in our backyard, which they gestured they should be able to help with by putting “granules” in the backyard. I don’t know if they ever did this or not because all I ever seen them…

I bought a house that had a lot of surprise problems. One of the worst was the amount of access points that rodents used, and the resulting nest in my attic. I shopped around for rodent extractions and eventually chose Terminex because their experts on the scene were very thorough and helpful. However, I wish…

Terminix is a disgrace!!! We started with them on 11/4/2020 and they still haven’t finished. They are now not returning phone calls or texts. This is extremely frustrating. They are also not completing the project that they promised. I would not recommend terminix to ANYONE!!

For 5 months, I have been trying to schedule a technician to patch a squirrel hole in my garage. Each of the 5 times I have scheduled, the technician does not arrive (and I have lost a half day of work each time) or he arrives on another day and I am not home to…

Took a 2 year contract out for termite treatment at my cabin in spring of 2019 traps were set treatment was done the second treatment in 2020 i am sure never was done no appointment was made no show on security cameras then May of 2021 a $271.00 charge shows up on my credit card…

I had noticed a wasp problem when i moved into my new house on the rooftop and looked for a company that could handle this. DO NOT USE TERMINIX. I reached out for someone to look at my situation and give me an estimate. Immediately the rep was trying to lock me in for at…

I have been a customer of Terminix for over 8 years They come and spray every month inside and out The first of July 2 021 I saw a roach on my kitchen counter. I call Terminix they had just been here 2 weeks before that. I was told they would come back out but…

Well I signed up with Terminix last week. They were calling on homes in my neighborhood soliciting business. So I signed up and let them perform the first service …. Week later hornets invaded an area of our house near the door. Saturday morning I called at least 10 times with no answer… Finally at…

I inherited service for termites from my parents when I moved into one of their rent houses. They were supposed to come once per year to inspect for termites but it usually got brushed off or they showed up when we were not around. I was having trouble with ants on the patio so one…

I tried to cancel my contract, They refused. I signed an $800, one year contract to have rodents removed. All they did for the price they charged was to cover all the holes, put 4 rat traps, 2 4×5 sticky boards on the ground. The rats had already crawled up on the side of my…

I hire terminix to treat for mosquitos i was charge 180.00 and they came out first time and treated and problem got worst, I call back they said they will come back out and treat again driver showed up at house got off his truck and never treated just drove back out i have camaras…

The guy came out the first time he said to take everything out to cubbards  and move the furniture 6 inches from the wall so that kind of coming Monday he called in sick everything’s too dark for a week I called Bianca and asked her do you have any back up she said no…

My family and I have been customers of terminix about 2to3 years. Every time they spray the house for roaches, ants and other bugs we still have a problem with Argentina ants and roaches. We’ve sprayed all kinds of bug spray and even natural spray we still have a problem with ants. They came and…

I booked a free home inspection, and the inspector Victor Odili informed me that he highly suspected that I had racoons in my attic. He pointed to divots in the insulation and far-off barely perceptible “tracking” as what informed his diagnosis, then proceeded to recommend a $1500 service to prevent critters access to my attic…

I have been with Terminix for over 16 years & since moving to Ky, have had one problem after another with their Huntington office. Many no shows, no calls, no return calls, one lie after another. They have been overcharging me, they charge me for 4000 sq ft & I only have 866 sq ft….

I was a previous customer with Terminix. I cancelled my service because the price kept going each year. I would consider going back to Terminix if the quarterly service went down to $65.00 at least for a year then go back to $70.00 for the second year. If you can approve those terms, I will…

I called for a estimate just a estimate.,the agent kept talking over me to get me to agree to a contract set up a date and when I didn’t agree he said he would get me a deal..my gut tells me this not the company for me…and he really wanted my c.c