After discovering active termites chewing wood, I called Terminix to come out to treat. It took the tech over a month to make the appointment to see for himself and another month to actually treat the infected area. no one returns phone calls from their office. They dispatched a tech for treatment and didn’t bother to call to see if I was home. Very disappointed in their service and how they treat their customers. After this year contract expires, I will plan to renew with someone else. Their office leaves a lot to be desired.