I have been a customer of TERMINIX since 1979. You would think that customer loyalty would count for something. I transferred my contract to my new home in Gainesville,Virginia, when I moved here in 2003. Since then, having TERMINIX perform their pest service has been an exercise in frustration. They have rarely notified me before they come; and then when they do, they merely treat the outside despite knowing that I work at home and have left instructions for them to ring the doorbell. On Thursday (02/08/07), I received an automated telephone call that I would receive service on Friday morning. At 3:45 PM on Friday, I called the office only to learn that the technician had never picked up my “ticket.” The office agreed to reschedule me for Monday morning (02/12/07), but again did not show up. I called the 1-800 number to complain and was told that a manager would get back to me before close of business on that day. It is now Tuesday evening, and no one has called me back. IS THIS ANY WAY TO RUN A COMPANY???