What a bad customer service experience. They jacked up our rate without any notice and when I complained they will only agree to fix it on a go forward basis and will not give me a refund of the overcharged amount – doesn’t matter how many yrs you have been a customer. They don’t care. To even get the go forward rate fixed I spent significant amount of time in over 10 calls and was given a run around with multiple transfers, promises that the local office will call back (which they never did), heard stories about local office shutting down etc…..not a company that will be around long. Feel cheated!