Customer Stories
Baltimore, Maryland I concluded my contract with Terminix at the conclusion of the contract, June 2004. They keep calling. They provided horrendous service and customer relations during the one year in which we conducted business. They had nerve to send me a bill for $90 that was paid in February 2005. I have sent a…
Sicklerville, New Jersey I have called 5 times to Terminix. I paid $1800.00 for a termite treatment, and the termites are back with consideralbe damage to my wooden windows. My woodwork is all screwed up, and they tell me I did not have the right contract. Can you imagine? $1800 for what? They do not…
Hayward, California I too have been ripped off by Terminix, billed for unauthorized services. For me it is only $100. I canceled our service last July because my husband had surgery and would miss work for a few months. I fully intended on reinstating our service once he got back to work. When I canceled,…
Covina, California I believe we have been sold an expensive Terminix baiting product under false pretenses. We have had no evidence of termites in almost 2 years, despite being told we had termites. The Covina office manager has repeatedly ignored my phone calls for many months (meaning they usually do not call me back) and/or…
Virginia Beach, Virginia Had contract from Terminix. Semi-annual inspections. Had to replace large sliding window, when removed, there were millions of termites in window sill and frame work. Terminix sent man to inspect and file claim. After 5 weeks, no return of calls and person I needed to speak with, was never there, I spoke…
Encinita, California I have had nothing but trouble with both AHS (2 months to replace a sump pump) and Terminex (3 tentings in 4 years). I look forward to hearing from anyone that can direct me to a better service offering than either of these organizations. I am done with both and am still considering…
Atlanta, Georgia I was searching for complaints against Terminix because I felt they were kind of shady. I bought my house and had the contract transfered to me from the previous owners. Terminix came out and serviced for a couple of months, but then I get a call from one of the sales people telling…
Manchester, New Hampshire I too am amazed that the BBB reports nothing against Terminix. I retained their services for carpenter ants in 2001. During their inspection a small area of old termite damage was discovered, (no live termites). I got their pest control and Sentricon contracts. They did, within six months, locate the source of…
Rialto, California I paid my bill on 11/15/04 and canceled my service. Then I got a letter stating they (Terminix) were going to send my account to Nationwide Credit, Inc. Now again they sent me a letter stating they will send my account to Nationwide Credit, Inc. if not paid by 2/28/05. I have called…
Vandervoort, Arkansas I have had a termite protection plan with Terminix since 5/1998. This past spring of 2004, we had to move out, termites had complety ruined our home. Every board had to be replaced even ceiling joist. At this date, it still is not finished because Terminix won’t pay contractor on time. He has…
Indian harbor Beach, Florida My husband and I purchased a home in May of this year. Once we closed, we began making several renovations, just to find extensve termite damage throughout. We had 2 inspections and real estate agents — we did everything by the book. We have never been able to move in, and…
Derby, Kansas We too have fallen victim to Terminix. We have been trying since March to get a refund on their NON-PERFORMANCE on the contract. We have e-mailed, left voice msg’s, and actually talked with live people with the company stating “they were in a position to ‘make things happen’. Well NOTHING HAS HAPPENED! If…
Limerick, Pennsylvania I too have had several problems with this company. Each person who came out to service my house had their own way of avoiding doing the entire job I was told was to be the standard routine of each service call. To date, I have not received an entire routine spraying as originally…
Mays Landing, New Jersey I’m glad to know that I’m not the only one who expected a company with a national reputation to be much more professional and competent than Terminix has proven to be. I paid for the Sentricon termite control system and had to contact the company online in order to have them…
St. Charles, Iowa We hired terminix after a local company let us down. There was a chemical treatment done by the other company that did not work. Terminix installed the baiting system 5 months ago. We got a letter from Terminix saying no activity was seen during the inspections and that we would be put…
Philadelphia, Pennsylvania My husband and I are undergoing the same nightmares as those mentioned in the site. We have over $50k in termite damage to our home and Terminix has been “treating” the property for the last 10 years. We have owned the home for only 10 months. They issued a clear certification and inspected…
Spring Hill, Florida I was a Sears Termite & Pest Control customer; and when Terminix bought out Sear’s contracts, I stayed with Terminix because I would have to start over again with someone new and it would be costly. Terminix put in the Sentricon bait system. After a couple of months they left a note…
Severn, Maryland Been with Terminix for 4 years and after paying more than $2300 in service I’m now realizing that they really haven’t done anything for me…I still have termites coming out of the walls…when a technician came to my home and looked at the bug…I was told it wasn’t a termite but a flying…
Texas I have had many of the same problems you listed on your web site, including unkept appointments, ineffective treatments, annual contract for monthly inspections that turned out to be quarterly, and being openly treated with contempt by the “service manager.” He even challenged that with the directions I gave to my house that he…