Atlanta, Georgia
I am beginning to have alarms go off in my head over shoddy customer service, arrogant phone reps, and what I feel are fraudulently recorded durations of service visits. I have 22 termite stations around my house. Twenty of them were replaced with the new black colored stations. I had made two calls to have those unreplaced ones replaced – one of them is damaged. A ‘surly’ speaking rep told me that those two probably weren’t needed even though I had them originally and for at least four years. There had been no follow up to my first phone call regarding these stations three weeks prior to my second call. The surly arrogant speech of the so-called ‘customer service’ rep only leads me to believe that the service request I pay for will most likely not be honored, or they will attempt to save face by removing the two overlooked termite stations. So much effort, time, and aggravation would be saved if they would just honor my reasonable request. When this contract expires, I’m going elsewhere. I don’t like ‘surly’ customer dis-service reps.

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If you have been wronged by Terminix or another termite company, you don't have to fight alone.