We have been Terminix customers for almost five years now. In December 2006, the technician arrived at our home ranting and raving about how Terminix’s pest control has been changed within the company. In our home, our pest control consisted of the tech showing up, coming into our home and spraying an insecticide throughout our home. He was in and out within 5-10 minutes. The tech now stated that he was to halt spraying inside the home and was only to use outside measures, which consisted of $5.00 can of aerosol spray in an attempt to prevent any infestation. He deemed Terminix was intentionally attempting to rip off their customers by doing less. Did we have a disgruntled employee in our midst? The following will show you that we had more than a problem with an employee, but two entities within the same company intentionally misleading us. One side, Terminix, stating that they wanted to do more for their customers, and the other now appearing that he didn’t want to take the time to do his job correctly. The following incident was like something out of the Twilight Zone. But more seriously, may have ultimately caused a major health issue with a member of this family.
The tech and I had become chummy with each other as we personally had a lot in common, cars, music, hobbies, etc. He told me that since we were friends he wanted to be honest with me in saying that he did not believe in what Terminix was doing. He said to me, why should you be paying Terminix $95.00 for a $5.00 can of bug spray, and that we were being ripped off. He stated to me that he was looking for another job, as he no longer had any faith in Terminix. He actually told me to cancel the service, and specifically mentioned another local pest company to call. At the time I thought he was being sincere, as we were a bit more than just tech and customer. I took his advice and said forget servicing the home. He told me to have a nice holiday and left our residence. I proceeded to call Terminix to cancel our service and they pleaded with me not to. They stated that what the tech had told me was inaccurate. The office employee, Kelly, told me to wait a minute and put me on hold. A supervisor named Mike Eibeil, at the Allentown Pennsylvania office (I’m not sure if I’m spelling his name correctly) got on the phone and started a long-winded speech on why I shouldn’t cancel the service.
After telling Mr. Eibeil what had transpired at our home, he told me that as soon as the tech left our residence he was on the phone to him stating that we didn’t want Terminix stepping foot in our home. I was appalled; I told the supervisor that I was told directly by his Terminix employee to cancel the service because Terminix was a rip off. I asked the supervisor what he would do if an employee that had been servicing his home for 5 years told him to cancel the service because the company was ripping off their customers? He stated that he would have done the same as I was doing but wanted me to hear him out before doing so. After a lengthy discussion with Mr. Eibeil in regards to the visit from his tech, and also explaining how the tech had been servicing the house, (only spraying), the Supervisor stated servicing our home in that manner would be considered at best only a partial service, as only spraying a customer’s residence is just one part of several procedures that the customer was supposed to be receiving. The Supervisor stated that Terminix didn’t want the techs just running in and spraying the customer’s residence in 5 minutes, then running out. According to the tech, Terminix instructs their employees to get in and out of the residence as quickly as possible as to get in as many homes in one day that is humanly possible. It appears that somebody is being deceitful, and I tend to believe that it is NOT the technician, but Terminix! So for 5 years at $95.00 per service, we were getting ¼ of the service that we were supposed to be receiving. I told the Supervisor that we had better be receiving some type of refund for services not rendered over 5 years. That is when I noticed a change in the Supervisor’s demeanor. In addition, I told the Supervisor that the tech had been spraying our heat and air conditioning ducts and vents, completely soaking them. I asked the tech if this was safe, he claimed that the spray was safe even when sprayed in air ducts. The supervisor stated that in NO way should he be spraying ducts that have moving air going through them, as the customer would be inhaling toxic chemicals. Well that was just great We’ve been breathing toxic insecticides now for 5 years! In reference to the tech stating that Terminix was intentionally ripping off their customers, the Supervisor told me that he couldn’t have an employee bad mouthing the company and telling customers to cancel their service with Terminix, in addition to telling Terminix customers to go to their rival competitors. The Supervisor stated that he would be contacting his direct Supervisor to see how to handle this. I thought Mr. Eibeil was being sincere. Well guess again.
It is now January 31, 2007; approximately 8 weeks after the tech arrived to our home the first week of December of 2006. I’ve had to call the Supervisor at least two times a week over the past 8 weeks to see what was the outcome of this situation. Each time, the Supervisor stated that he had spoken with the tech and that he would be calling me that evening to set up an appointment. The last conversation with the Supervisor was on January 24, 2007, at which time he claimed that he had just gotten out of a meeting and that he talked to the tech and guess what he said again, you got it, the tech would be calling me that evening. He also stated that for quality control the Supervisors were going out with the techs to make sure that the service was meeting Terminix’s high standards of service. What a load bull that was. Today, one week after our conversation on January 24, 2007, it was a no show, and no call. I had to call the Allentown Pennsylvania office once again today, January 31, 2007. The office girl named Kelly conveniently told me yet again that Mr. Eibeil must have stepped out of the office for a moment. I explained to her thoroughly what had been going on over the past 8 weeks. She told me that she was in customer service and would take care of this. What a waste of time that was. She stated she would have him call the moment he returned. That was five hours ago! It is obvious that the Supervisor doesn’t have a problem with his tech’s bad mouthing the company, and that he has no intention of giving us one penny back for services not rendered over the past 5 years.
Another issue of concern, one of a much more serious nature is that over the past 6 months I have been having some breathing problems, which I noticed more so while working out at the gym. Since I have been actively weight training and running at least several miles a week for years now this was starting to concern me. I went to see a doctor and have found out that I possibly, and I say possibly, may have the beginnings of emphysema based on a breathing test. Further tests are forthcoming. The physician suspects that the service by Terminix, which consisted of the Tech saturating our air vents with insecticides over the past 5 years, may be a major contributing factor in regards to my poor breathing test results. I am only 45 years old. I have always been an active athlete, and I am active at the gym 5 days a week and I am a non-smoker. In February of 2007, I will be filing a civil lawsuit in the state of Pennsylvania against Terminix for breach of contract, in that the technician’s direct Supervisor openly admitted that we were not receiving the full service that we had been paying for over the past 5 years. In addition, and upon pending health test results, the civil lawsuit may include the issue of significant damage to my health do to negligence.
I am elated to have found this site. I believe that after being subjected to 8 weeks of problems with Terminix, and now possibly health concerns due to their reckless endangerment. After reading the enormous amount of appalling complaints in regards to health issues with customers, misappropriation of funds, (in our case doing ¼ of the service we were supposed to be receiving), and the breaching of their own contracts that I read on this site, Terminix is NOT a reliable company and is NOT a company that the consumer can trust. I strongly recommend that the consumer read this site thoroughly, talk with the Better Business Bureau in their state, in addition to anyone they can find who has dealt with Terminix so they can make an educated decision as to whether they want a company like this in their home. I hope this helps anyone who is even considering dealing with Terminix. Please, be careful in dealing with this company. Do as much research as you can. Your home, your life, may depend on it! Thank you for reading this lengthy post. The author of this site is more than welcome to contact us via email for additional and personal information.