Terminix annual inspection of 12/23/06 revealed active termite activity and indicated on the written report that retreatment was required. I have had a termite protection policy on my home since it was built in 1970. I called my local branch in Sterling, VA to schedule the retreatment. I was given an appointment for the morning of January 4, 2007. Terminix never came and never called. The same events were repeated on January 9, 2007 and January 12, 2007. On each of those days I called the branch late in the business day to try to find out if I was really on the service list for that day. Each time I was told that there was no way they could get that information.