Customer Stories
Orlando, Florida We had a termite bond with Terminex; and when we found termites, some old termite damage also, we still had out of pocket expenses of $1000 that they would not pay. There was water damage which was caused by the termites, and they would not cover it. After being sold on the baiting…
Louisiana I was an employee of Terminix for about three years. In that three years, I never had a complaint from a customer, always showed up for work, and did my job to the best of my abilities. I have read several complaints from ex-employees about spraying with water, not going to the house, and…
Colorado My home is under Terminix contract for the monthly termite baiting and inspections. Here is my list of complaints: filling out fraudulent termite inspection reports/falsified inspections sending a “self-proclaimed” unqualified “pest” inspector to check for termites. The inspector’s verbatim comments when I tried to show him the termites I found: “I am a pest…
Ohio My wife and I bought a home here one year ago. At the closing, the owners had a termite warranty with Buckeye Terminix which was supposed to be transferred to us. A Buckeye representative told me the “paperwork” for the warranty would be forthcoming. One year later, after no contact from Terminix, I called…
We were told at time of contract renewal, which had lapsed, that the only way to renew is going with the baiting system or just get the treatment plan (without damage coverage). Do you know if and when the conventional treatment (using liquid) was stopped by Terminix? Is there any veracity to the claim by…
New Jersey I have a problem with the Clifton NJ local Terminix office. Missed monthly inspections, appointments made and not kept by both field inspectors and office manager. When I call, I get put on hold and then disconnected two and three times before my call is placed through. I have paid for a three-year…
Texas We were trying to buy a house and had Terminix come out and give a termite inspection in Feb, which was okay. They gave a clear inspection. Three days before closing on the house, the supervisor decided he wanted to do another inspection and said there was termite damage. The bank said that if…
California During a pest control inspection March 12, subterranean termites were identified. I called for an appointment and was given 3/19 between 3-5 p.m. At 5 p.m., I called and was told there was a problem in the scheduling, the technician had gone home, and the supervisor would call me at 7:30 a.m. the next…
California We canceled our contract with Terminix/ServiceMaster over four months ago. We are still being billed. They request we call them (ServiceMaster). We do and NO ONE ever calls us back. I leave messages where they state they will call back by the end of the business day. No Phone Call is ever received by…
California I had Terminix tent my house about ten years ago. After the work was performed, I purchased a termite guarantee and renewed it each year for about eight years. I called about five times to have a service representative come out and check my house where I had seen droppings. Each time, I was…
Maine Recently, I tried to cancel a Terminix contract due to unreliable service. Mostly, however, I canceled because when I called the local Terminix contractor (Manchester, NH covers So. Maine also), I was told the service rep had already been at my property to perform exterior service on Dec. 31, 2002. Now, we here in…
Florida I was told my WDO was clear. I didn’t even see the report until the day we closed, and that was quickly passed in front of me. I find out later that the Terminix inspector didn’t inspect the attic because it was inaccessible and didn’t inspect the interior because the house was occupied. What…
California I made the mistake of calling Terminix for our mice infestation in October 2002. I was told we would get monthly pest control including a free yearly termite inspection. They made it sound so good. They came out two days later and set out some mice traps and sprayed the home. At that time,…
North Carolina I called the local Terminix because the yellow pages advertised “World’s Largest * Termites, Roaches, Fleas, Ants, Mice.” I have a problem with mice getting into my attic, and it is causing my ceilings to become soiled and discolored. The inspector brought along another person; and while one stuck his head into the…
Illinois I have been billed for services that Terminix will not or cannot confirm. I was initially complaining about one service call — the issue was I never received a copy of a work order. Then I received a second statement with an additional service charge. Now I am in collection for nonpayment!!!!!
Maryland I continually had to call Terminix of Glen Burnie, MD, in 2002 because of nonservice. Outside stations were to be serviced on a monthly basis, and they have not been. Most recently, January 2003, the customer service rep (CSR) informed me my service had been changed to quarterly because of no termite activity in…