Sea Ranch, California
On 25 May 2005 signed up for a Terminix – California Residential Pest Control Agreement paid $220 (as part of a $505 agreement), to Mitch English, Sales Representative, Terminix, 1009 Clegg Court, Suite C & D, Petaluma, CA 94952, Tel: (707) 762-3373. At the time I remitted the $220, I arranged with Mitch to be available on Tuesday the 31st of May for the initial service, however the Terminix serviceman showed up on the 26th of May when I was not at my home. On the 27th I called their office and reaffirmed the initial service date of the 31 May 2005. On that date, nobody showed-up or called. In disgust, called and cancelled the pest control service and requested a refund of my initial remittance. I was advised that any refund would have to be handled by Verne, the manager who was not available. To date I have been unable to reach Verne, the manager, having called everyday since the 1st of June. On my second attempt to reach the manager, I advised that I would be willing to negotiate a back-charge for their initial inspection as an incentive to get the refund resolved, but this apparently fell on deaf ears.