West Los Angeles, California
I too found that Terminix does not honor its word. My customer representative misrepresented the time I would have to be out of my home. Subsequent efforts to get Terminix to honor its promotion of one year free pest control in order to entice me to hire them to fumigate my home have proved fruitless. It has also been impossible to reach higher management in an effort to resolve issues. Customer service directs customers back to the local managers who are being unresponsive. I have lost two days from work in reliance on promises from Terminix. Additionally, it seems fairly clear that Terminix has no intention of honoring its promotion despite the paperwork I have which indicates it is provided free of charge.