Sugar Land, Texas
On January 16th the Terminix person left a note at my house saying, “Stations have been pulled. Please call office for more information.” The note was referring to the Centricon termite stations all around my property that I paid for a full year in advance for the maintenance and monitoring of. My phone call revealed that they severed their contract with the supplier of their Centricom stations and I could now get the “TIP” or “Termidor” system. Which I eventually learned meant I could have someone periodically look for termite tunnels going into my house for a $250 renewal fee or I could have liquid poison poured 3-6″ down in a trench around my foundation which “should be effective for 20 years” for $199. (But “it would not be a good option if any pets dig there…and I have 3 dogs.) I said those dollar amounts sound reversed and “the head of the terminte division” agreed they sounded backwards, but that was the information he had. I asked if they were refunding the balance of my current contract, since I am now receiving NO SERVICE and I paid in advance for the Centricon service. He said, “Well…no…we’re not refunding anything.” When I pushed the issue he said, “Well I don’t have the authority to do something like that.” Where do I go from here?