Customer Stories

A Terminix tech stole my silver coins. When I called them they said they had no record of ever being there that day. When I told them I was going to the police they magically had the records again. Not only was my stuff stolen buy I’m out the $1,500 I paid them to get…

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Terminix does not stand behind their work…They came out and didn’t finish their job… They would be back later and we were never scheduled for an appointment…I have contacted the office about not finishing the job and don’t get any response…The money is paid and the bbb has a complaint about it…

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I have had 2 properties with the “ultimate protection plan” for termites and pests, one since 2013 and the other 2016. The billing gets confused between the two properties consistently. They also call either the day before an appt. or they call when already sitting in the driveway to “schedule”. Several times they call about…

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I signed a contract at the tail end of July of last year. They have never been here. I mean never. I have ants, stink bugs all over my house. I FINALLY got in touch with a supervisor who…. most definitely was gonna take care of it. Lol what a joke. I’m gonna take them…

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My mother in law just recently sold her home. We called to cancel the service, and she had already prepaid for the whole year. We were told they do not issue refunds In this situation. Not only will she not get a prorated refund , but they actually told me that the contract would still…

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I do wish to advise you that these complaints have NOTHING to do with the Service Technicians who came out to our house. They were very professional, and did their jobs with efficiency and in a timely manner. Our complaint arises from the treatment we received from the main office when we called saying we…

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In late March or April 2020, at the beginning of the pandemic, I found myself working at home so I contacted Terminix to do a moisture barrier under my home. The total… $11,000.00. They started the job and were to come back and finish. They sent people back… and back again… and finally, when the…

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I don’t normally do this but I have had enough and just need to rant. Sometime you have to BASH a business to get something done. We paid a lot of money back in March 2020 for an exclusion policy with Terminix in Birmingham, we were over run with mice!! They came out took our…

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I signed and agreement with Teminix, and I am very sorry I did. Their service manager out of Langhorne PA is the absolute worst. I have been having problems with bugs inside my house for months. I scheduled them to come out after waiting 20 minutes on hold to reach someone to schedule, then the…

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I paid lots of money for Terminix to get rid of my termites. They have checked under the house and even installed traps. I have had two men come out and claim that there are no termites. But when I ask for them to put it in writing, they tell me to call the office….

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Purchasing a house which has been treated by terminix for years. Last treatment was 6 months ago. They refuse to transfer the bond for the house when we purchase it. This tells me they have no confidence in their own work.

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I HAD A CONTRACT WITH TERMINIX .. I GOT LAID OFF FROM MY JOB DUE TO CORNIA VIRUS I CALLED TERMINIX CUSTOMER SERVICE TO CANCEL MY CONTRACT .. THE PROBLEM IS IM STILL GETTING BILLS FROM TERMINIX. PLUS I NEVER GOT A COPY OF THE CONTRACT. I WOULD NEVER RECOMMEND TERMINIX

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The initial contract with Terminix Intl. was for proper removal and replacement of attic insulation in my home. In June of 2020 Al Ortiz, representative of Terminix – Morris County branch, was sent to my home for an inspection and sales consultation. The services were explained to me in person as the following 4 steps:…

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We paid a lot of money and they don’t even come after setting up an appointment. Second time that they change the appointment. Also, asked for mice traps last t and they brought only three. It was mentioned th they had run out of them. After paying a lot of money. Be careful wi this…

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1 star: Bad Just now Poor service received My name is Roosevelt Freeman I gave you a one because I couldn’t give a zero. I’ve been with Fayetteville Terminix for I believe over 20yrs. One of your workers came to my home on October 30 2020 to do a termination inspection. He had the worst…

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I WOULD NOT RECOMMEND THIS COMPANY TO KNOW ONE . THEY HAVE SPRAYED MY HOUSE 2 TIMES AND HAVE NOT GOT RID OF A BUG YET. THEY NEED TO BE TURNED INTO THE BBB.

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Well on my first appt with Terminix the employee showed up 4 hrs later no courtesy call or anything then we began having problems with spiders so I requested for them to come out of course a no show and no phone call and after missing my work for this no show appt.! I called…

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Terminex treated my building last month. I found active termites yesterday and contacted the sales rep. He said he would be out yesterday and after waiting all day I called him. He the assured me he would call this morning and have not heard from him now 3:53. I went to the area where I…

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Well first the tech shows up. And I inform him that we work nights and we are just getting up. Right then he starts to give me attitude ” you should have been ready but now this is my last place and so on. So we rush to get out things and we leave ….

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I had a young couple interested in purchasing my home, they had hired terminix to provide a termite inspection. When the inspector showed up the very first thing out of his mouth was…who sided this house? They did it wrong! I knew then something was wrong. He did find damage from prior termite but nothing…

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I have been trying for over a month to get a copy of my contract. I’ve spoken to multiple people who promised I would have it in a few days and I have not. I think they’re hiding the obligations under the agreement, because I am trying to cancel because of this poor customer service….

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I had a initial inspection in early sept.The problem with bats was explained,photos were taken and an appt.set for the techs to arrive sept.9.On sept 9 techs arrived and i was informed that they brought the wrong device to solve the problem and would return sept.11.On sept 11 they called and said they would come…

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I called terminix a month ago due to bird nest in chimney. They said the local co would set up an appt for a free inspection …they never did . Called customer service today..I requested a call back. After 30 min they connected me… no one answered. Then a robot voice said “thankyou” and hung…

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I paid 1200 for bed bugs. They came about 5 times. I still have bed bugs. They must use water. Now I cant get nobody on the phone. I call every night. They must know my number

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Anyone who knows me, knows that my dogs, Jack & Sabine, are more than just pets.  A few months ago I was having a problem with mice.  I live in a historic building and from time to time critters make their way inside.  The problem was getting overwhelming so I contacted Terminix Pest Control in…

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I have had Terminix checking my outside bait stations ( installed by a company that they bought out) Since 2/3 years my yearly autopay with them was $168/yr. To check the bait stations 4 times a year. My contract is paid upto October 30th 2020. Around 15th August Terminix charged my card $450.50 . Which…

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Ive had problems with mice/ pests all summer. I have sprayed and left traps, but nothing seemed to be getting better fast enough, so I decided it was finally time to hire a professional. I saw on Terminix’s website that they had a special for a quarterly payment of $79. Which included a “comprehensive initial…

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More trouble from Terminix!

I purchased a Terminix plan for termite, general pest control and spider treatment. After receiving treatments, I had more bugs in my home than before the treatment. I tried numerous times to get ahold of someone from Terminix to help assist the issues in home, a total of 3 months of calling. I scheduled an…

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My daughter paid $900 for an annual contract for pest control. Rat problem persists and these people are unresponsive and apparently have no clue. Stay away from this company.

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As a loyal customer for 26 years I expected better treatment. Due to Covid 19 have been out of work 4 months. So I explained to the company that I would be 4 weeks late in paying my quarterly bill. I have been harassed with 4 calls 3 texts and 4 mail invoices with ZERO…

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