I have a termite contract with Terminix as a result of a buyout or merger from an existing company, and I have had nothing but grief from them since day one. Their service (or lack thereof) is horrendous. Everything is done at their convenience and without thought or regard to others’ schedules. I called in a service call to retreat my home, that is currently rented, due to termite damage to the stakes outside my home.  I was told the representative would treat my home between 9:00 and 12:00, so I had someone on the site to let the technician in the back yard. Needless to say, he never showed up. When I got home last night, the notice of treatment was in the door of the home I’m residing in now (the bill I paid in November was clearly marked with the property address). When I called this morning, the receptionist was argumentative when I explained that no one had shown up to treat my home. I further explained that the notice had been left at the mailing address, and the property address listed was in fact the incorrect property. She said she would check with the technician and call me back.  She made light of it when she called and confirmed that he had, in fact, treated the wrong residence with 20 gallons of some substance they’re using today (by the way, they only saturate the ground around the infected area).  I had to insist she have the technician page my fiancé before treating the house so he could give him access to the back yard, and she very reluctantly took the number.  Since it is still two days before he is to treat the correct property, the jury is still out on the fact that they will call. I’ve never experienced so much lack of customer service in my life.  I would love to see how they treat new customers as they certainly don’t do much for you once you’ve signed up. My only recourse would be to cancel the contract, which I’m sure they’re hoping I’ll do, and have a new contract/retreatment done to the tune of approximately $1,200. Thank you for the information on this very sadly run company.

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If you have been wronged by Terminix or another termite company, you don't have to fight alone.