I have been using Terminix for over three years. Everything came to a head just this week when we experienced swarming (believe they were termites) – wife called local Terminix office requesting some assistance and was told there was nothing they could do. I called their 800 number and was again told that there was nothing that could be done, to vacate the room where the swarm was taking place (kitchen) and soon everything would be fine. I asked why was I having a swarm when they (Terminix) had been treating my house for over 3 years – they informed me that the swarm did not indicate that I had termites and this would all go away. The next two days, my wife experienced swarming but not as bad as before – she located where the swarm was coming from and upon inspection found the area (frame around the door) to be infested. Terminix’s contract states that they are not responsible for any damages even after treatment. I am actively seeking another exterminator, but none of them will pick up Terminix’s contract and therefore I must start all over again – this will cost an additional $700 to $900! So far I have heard nothing but bad reporting on those people who had Terminix in the past. I feel for you – us “little people” seem to have no recourse!!!!! Thanks for the warning – it only confirms my reasons for dropping Terminix.