I’ve looked all over on the web knowing I’d come up with a page where Terminex would be uncovered for its professional services which lack, in my opinion, a lot. I called Terminex to come to my home because I had a mouse — ONE mouse!  I agreed to a contract where I would give them an initial payment and they would return every 6 months, I believe it was. The other visits, of course, were for less money than the original amount. They came for the first visit and the technician looked around.  He put a couple of coversized glue traps and that was it. What I found strange was they were so insistent to give me a termite inspection and wouldn’t let me alone until I agreed to one. They did say I was termite free; but then again, after hearing all these stories, I don’t put it past them supplying the eggs to give me termites. My mouse problem never was controlled, and they never returned for the next scheduled appointment.  In the meantime, my husband, after catching a mouse on a store-bought glue trap, went to dispose of it and was bitten.  I called Terminex, and they never returned my call. About a month ago, I got a call from someone at Terminex who said if I wanted them to come back, it would cost me $300.  I explained I had a contract.  They said that had been canceled and were very arrogant.  I explained I had called and requested a return call which was unanswered when my husband had been bitten; and they said they had no response. The only thing he kept saying was, listen lady, if you want us to come back it’s $300.  I told him I was going to call someone above him once I found my contract.  I have called and am given the runaround.  They act like they don’t know what I am talking about.  I now have so many mice I can hear them in the walls.  I am afraid to call anyone else, and I don’t think I should have to since I have a contract for services.

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If you have been wronged by Terminix or another termite company, you don't have to fight alone.