Customer Stories
Arkansas My husband and I moved into a very old one-bedroom home to save up money. This poor little house was infested with the great outdoors it seemed…swarms of ants in every room, wasps that came into our house daily (and not to mention, I’m allergic to the stings), brown recluse spiders everywhere you turn,…
Indiana The original contract was for silverfish. They would treat and say call when you see one. They are the bug “expert” and should know the life cycle of what they are supposed to be killing. I have seen them a lot and even captured them and pointed them out under picture frames against matting,…
Illinois I am a realtor in the Quincy Illinois area. I had an experience with Terminix. I am the listing agent. The selling agent is also in our office. First of all, [Terminix] called me to tell me they would need the selling and buying agent at the inspection. When the buyers’ agent was unavailable,…
I have had Terminix service here since 1999. Every year, I have had damage that ALWAYS is called pre-existing. My new garage has one eaten wall and has been retreated twice. My new entryway was treated twice and has extensive damage to it also. This morning, I found two of my cats catching and eating…
Florida Have had many problems with Terminix and are contemplating legal action here in Florida. Have had Terminix for three years. First year, terrific termites. $1,200, and we felt it would be worth every penny to save our home from these pests. Terminix gave us plenty of info and followed through with a monthly inspection. …
New Jersey In 1998, my wife and I purchased a two-story Cape Cod in Bergen County, New Jersey, which was under contract with Terminix by the previous owners. This contract was transferred to my wife and me, which meant annually Terminix was to have done routine inspections and treatment if necessary. After the purchase and…
Missouri Like many other customers, we have had problems with Terminix. Our annual inspection has disclosed new damage, including damage to areas our contractor renovated and replaced when Terminix denied the absence of activity a few years ago. I hope to resolve the issue without resorting to litigation, but we are fully prepared to litigate…
Tennessee I’m glad to know my suspicion of this company is founded. My problem comes from my local “mom and pop” pest control company selling out to Terminix, and now they have my termite contract and now I have termites. They blame it on my former service carrier’s lack of treatment. Funny, I never had…
Pennsylvania After paying $2,000+ for the Terminix services upon finding a swarm in our basement, they sprung into action in April 2000 with monitoring stations outside the house. When no activity was reported by July, my wife wrote a letter questioning their not doing anything inside where the swarm was found. They responded with, “It…
New York I signed a one-year service contract with Terminix that cost $450; it seemed like a good deal. It was indeed a good deal for the carpenter ants, who got to party all year long and were never phased by the “treatments.” Moreover, Terminix came and allegedly sprayed the perimeter of the house in…
Pennsylvania I am an existing Terminix customer. My home was treated for underground termite protection by Terminix in 1988 using conventional chemical barrier methods. We had to have several “retreats” done to finally prevent any more swarmers from entering the home. Terminix did fix the problem, and we have not seen any swarmers or any…
Massachusetts Although Terminix promised to move all children’s belongings and furniture out of the way when they sprayed the floor moldings, when we returned to the house, we found toy baskets and stuffed animals right up against the wall, untouched. We ended up throwing a certain number away and soaking the rest in water. Incidentally,…
Pennsylvania I read your note about the binding arbitration provisions in the “fine print” of Terminix service contracts and how consumers are being restricted in the way they can pursue and collect damages. I, too, appear to have this same language in my agreement. In the spring of 1999, Terminix literally trashed our home; and…
Connecticut I haven’t got problems like others have had. Mostly just a waste of $30+ per month for a couple of years; and when I wanted my unspent money back (I’d paid in advance), no response. But I did get a few chuckles along the way: Me: “We’re overrun with ants!” Helpful Connecticut Terminix Person:…
Florida Am having a problem with Terminix not repairing damage even though I’ve been contracted with them for over 10 years and numerous inspections, and even an earlier repair several years ago, have been made. Now that I have extensive damage in my antique heart pine floors, they say they’re not responsible because I have…