Thank you for standing up for the consumer! I am also having a problem with Terminix. Your other guest book entries leave me with little faith Terminix ever will solve the problem. My problem is I hired Terminix to pre-treat before having some additions done on my home. This “pre-treated” area became infested in less than a year. When I called them, they did not know I had a contract, and their “technician” (who was really a salesman) tried to sell me the $900 treatment (the one that involves drilling through the basement, etc.). When I showed him the contract, he called the office for a confab and reported that all I needed was a re-treatment; and he made an appointment. They did not show up at the appointed time, and I had to call and raise hell before they sent out some bozo who only sprayed some stuff around. Now it is six months later, and the infestation is back. In fact, they were starting to swarm in the house just a few days ago. Now when I call, I can only get a secretary and the “technicians” never call back. I understand your anger and frustration. I had to dismantle part of my porch so the guy could spray. Then I tore out the inside walls to inspect for damage. Then I had to replace the drywall, re-mud, and paint. Now I have to go through this all over again. Since Terminix has proven they cannot and/or will not handle the job, I was wondering if anyone has any advice on how to find a reputable pest control company and what kind of treatment will actually work.