I have been VERY unhappy with Terminix. I looked up Terminix to see if I could get my comments past my 1-800 number. [And found this web site!] I canceled my service in December, when the serviceman had his 12-13 year old call to set up my service the next day. We told the “youngster” that someone from Terminix should call. They never did, so I called the 1-800 number, explained my problem, talked to Bart Morrison (I think that was his name). He understood, and I canceled my monthly service. In January, the serviceman showed up when I was not home and sprayed my house. That afternoon, I called 1-800. They remembered my phone call, and I told them I was not paying for that service, I had already canceled. In February, I received a bill for the January service. Again, I called, explained what happened, the lady said she would take care of it. I also sent the bill back with a note. THEN someone called me from Terminix asking WHY I had not paid my January bill. I thought it was a joke. Again, I explained what had happened and again, SHE remembered the story and said she would take care of it. To top it all off, the serviceman called after that, WANTING TO SET UP SERVICE FOR THE NEXT DAY!!!!! And, I have also received a bill since then. I have seen the way the company handles their business. I can imagine if all this has happened to me, with all the contact I have had, what kind of problems are others having. You can bet when Terminix is mentioned to me, I will give someone an earful!