New York

I signed a one-year service contract with Terminix that cost $450; it seemed like a good deal.  It was indeed a good deal for the carpenter ants, who got to party all year long and were never phased by the “treatments.” Moreover, Terminix came and allegedly sprayed the perimeter of the house in January and February when it was two feet deep in snow!  I ended up going to Home Depot and applying my own anti-carpenter ant treatment.  Terminix wanted to know why I wouldn’t renew my contract.  I said because they didn’t seem to do the work, that the apparent objective was to sign people to “routes” for technicians which would do fly-by applications at any time of the year.  Terminix offered to send someone to remedy the problem, at their expense. I said okay, I’ll give it a shot.  Four months went by and then one day a guy comes to treat the house.  This was supposed to be the “remedial” treatment. Later, Terminix sent me a bill for $65 for this treatment that was “on them.”

It’s pretty clear the whole service contract concept is a scam.  From now on, I’m using local guys that get paid each time they come out; if they don’t do a good job, they don’t get more work.  After reading the prolific complaints on this web site, I’m afraid I may end up paying the $65.  Fighting these people is not worth the hassle or the potential jeopardy to my credit rating.  Twice their service representatives have said the $65 fee would be canceled, and I keep getting bills. This company is truly a nightmare.

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If you have been wronged by Terminix or another termite company, you don't have to fight alone.