In 1998, my wife and I purchased a two-story Cape Cod in Bergen County, New Jersey, which was under contract with Terminix by the previous owners. This contract was transferred to my wife and me, which meant annually Terminix was to have done routine inspections and treatment if necessary. After the purchase and for about two years or so, my wife and I periodically got a postcard stuck on our front door indicating a Terminix representative had visited our house during the day, done an inspection, and everything was fine. As a first-time homeowner and an apartment dweller for my entire life, I thought everything was fine. Unfortunately, I have recently discovered that I do in fact have termite infestation and have had infestation for a period of about five years — well before my wife and I purchased the house. Needless to say, I am quite disappointed with Terminix for a variety of reasons, which arguably include: 1) possibly falsifying an inspection report prior to the sale of the property to indicate no termite infestation where in fact there was; 2) failure to adequately inspect and treat termites despite receiving payment for same. How can any thorough inspection be done by looking at the outside of a vinyl-sided house and never inside of the house and the wooden beams which support same?
In any event, I recently retained the services of a local company to remedy the damage and protect me from future damage. It will cost me about $1,000 — not a huge amount to some, but certainly big enough for my family. I am grateful, however, that I caught this situation earlier enough where the damage was not enormous.
If there was a point to be made, here it is — stay away from Terminix and the song and dance they give you. Give your business to a local and established vendor who comes recommended and might cost a little bit more. You’ll be glad you did.