I believe we have been sold an expensive Terminix baiting product under false pretenses. We have had no evidence of termites in almost 2 years, despite being told we had termites. The Covina office manager has repeatedly ignored my phone calls for many months (meaning they usually do not call me back) and/or have not kept their promise to come out to my home to deal with the situation twice now. They say they leave messages on our answering machines but there are no messages. I have made upwards of eight or more phone calls now. The main office in Memphis, TN, has yet to call me back as they keep trying to get the Covina branch to deal with my situation. I was promised the main office would call me back no later than last week and they have not called. They have both my home and cell phone numbers to reach me. I strongly recommend that consumers not utilize Terminix for pest control problems if they are wanting the assurance of a reliable and honest pest control company.