I have had many of the same problems you listed on your web site, including unkept appointments, ineffective treatments, annual contract for monthly inspections that turned out to be quarterly, and being openly treated with contempt by the “service manager.” He even challenged that with the directions I gave to my house that he wouldn’t be able to find it either, and therefore they would not be responsible for the three quarterly inspections not made. When I canceled further “home pest” inspections (with five months left on my termite inspections), the termite guys stopped coming. Of the five different termite inspectors that I have seen over the last 18 months, only one has made an effort to actually inspect all the stations they have placed in my yard, and one guy actually said he didn’t have to look at the stations near our deck because they weren’t responsible for protecting it since it isn’t attached directly to the house. They put stations around it, but they aren’t responsible for monitoring those stations?!? My only hope is to get through the next four months of termite inspections so the contract will have been fulfilled on their end, then I can find someone else to take over. “Hassles” are definitely their area of expertise.