St. Charles, Iowa

We hired terminix after a local company let us down. There was a chemical treatment done by the other company that did not work.  Terminix installed the baiting system 5 months ago. We got a letter from Terminix saying no activity was seen during the inspections and that we would be put on 3 month cycles.  One week later while painting we found a live termite run. We reported it right away to the 800 customer service line on May 22nd.  May 25th, today, I still had not heard from them so I called back. No report had been generated.  Someone is suppose to call us back.  I will let them know about your site and let them know I am uneasy depending on them to protect our home.  Any suggestions for me at this point. Thanks for the site.