My husband and I are undergoing the same nightmares as those mentioned in the site. We have over $50k in termite damage to our home and Terminix has been “treating” the property for the last 10 years. We have owned the home for only 10 months. They issued a clear certification and inspected the property on 3 different occasions prior to settlement. We were just made aware of the Arbitration clause, but now if we didn’t transfer the contract, nor did we ever sign anything with us as the new homeowners, would that rule still apply?. Wish us luck!!!