During the summer of 2002, I signed a contract with Terminix to inspect and treat my home, specifically for a bad cluster fly problem as well as ants, mice, and anything else they could find. I then paid them in advance for a year. All I received in return was excuses. They only came out once and did not even treat the property. I tried to contact my sales rep (Brad Johnson of the Manchester, NH office) numerous times, and his only response was that an employee had quit so he could not service my property. I then wrote and called him several more times asking him to cancel my contract and refund my money since Terminix did not even service my property once. After several months, he responded by offering only a portion of the refund. I have written to Terminix without any luck. I still have not been able to get the problems at my property addressed and would like to warn everyone against prepaying for services and check into all companies — even well-known ones. Until I started experiencing problems, I did not know any existed with Terminix.