California

I made the mistake of calling Terminix for our mice infestation in October 2002. I was told we would get monthly pest control including a free yearly termite inspection. They made it sound so good.  They came out two days later and set out some mice traps and sprayed the home.  At that time, we were told we could call once we saw the mice traps were full; and they would send someone out that day or the next to dispose of the dead mice for us.  Needless to say, we are still waiting for someone to show up to pick up those dead mice.  We decided not to wait on them.  In addition, the man who was supposed to provide our free termite inspection called once, was extremely rude, set up a date to come out Oct. 22, and never showed up.  I called to have it rescheduled and never got a call back. A date was set for November 11, 2002, for pest control, but the man never showed up. I called Terminix that day and canceled my service.  A week later, the pest control guy called again to let us know he would be out the next day. I told him we had canceled our service.  I have now been fighting with Terminix since November 2002 about a $38 bill for pest control done 11/12/02. I have a gate surrounding my home; so unless he sprayed the sidewalk in front of my home, there were no services provided on that date.  I have contacted that office on three different occasions, am given the run-around every time, and like some of your other writers also spoke with a gentleman who typed my complaint into a computer, was told it would be addressed by the manager in the morning, and still have yet to get a call back from anyone there.  I have also filed a complaint with the Better Business Bureau and that is still pending. It is too bad I didn’t have the chance to see this web site a lot sooner.  It would have saved me a whole lot of hassle and the few dollars I wasted on this company.

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If you have been wronged by Terminix or another termite company, you don't have to fight alone.