I continually had to call Terminix of Glen Burnie, MD, in 2002 because of nonservice. Outside stations were to be serviced on a monthly basis, and they have not been. Most recently, January 2003, the customer service rep (CSR) informed me my service had been changed to quarterly because of no termite activity in the last six months. I have a service invoice from July 2002 reporting activity in three stations. The CSR said that was not indicated in the computer, and she would have to go out to the warehouse to look for that invoice and would call me back. She did call back and said she could not locate the invoice and would have to check further. That was the last I have heard from her. I also asked for a credit for the missed services, and the CSR said that could not be done because the computer had changed my account to a quarterly service. I have been shafted like so many others. Hope there is some satisfaction out there somewhere that I will be able to find. Consumer beware, this corporation seems to be well schooled in ripping off the customer.