Absolutely pathetic service from the local branch in Nashville. I needed a dusting done for Brown Recluses done on the 26th and when the tech came out, they said that they had no idea they were supposed to dust. I sent the manager “Steve” texts he left on read. He did, however, answer the tech’s call. During that time, I called customer service b/c I had to take off of work to even HAVE the appointment. So, I am losing money and resources for a service that I did not receive. I rescheduled a dusting for the 31st and the tech got off the phone with the manager. She let me know that he simply just did not want to dust, mainly because he had to do a dusting for some other client recently who had already had a dusting 3 weeks prior. I asked what on earth that had to do with me? So essentially this manager is just annoyed that he has to do his job? She also let me know that if I talk to customer service, Steve will just ignore it. & Sure enough, when I followed up with customer service the next day, they said he marked the appointment as completed. There was no call, no text, and no valid explanation given TO ME. THE CLIENT. So now I continue to call customer support and follow up the entire week because something needs to be done! Then, I found out today that I was supposed to receive a call from the branch manager “Caleb”. I, of course, never did. So “CS” called him to find out why. After they spoke, she let me know that “Caleb” told her in an agitated manner that “Steve” the service manager ALREADY called me and CLEARLY stated that they would NOT be doing any dustings on my apartment and why! Apparently, there is an extra cost associated with the dusting. I let the customer service rep know that was a lie. I had NEVER been contacted by Steve, & if I had, I wouldn’t have had ANY problem with an extra fee.
There is NO excuse you can give me that justifies the ill-treatment and complete lack of communication.