I worked for Terminix in the U.K. for a few years (they bought out several local companies over here.) I was employed as a pest control technician, and I have to say their training is very poor. All of their training is in house and any exams/tests taken are all marked by an employee of Terminix. (You can appreciate, the pass mark is always very high!) I had a service round of approximately 120 to 150 monthly customers…quality of service was never the key…just volume. I really sympathize with you and your situations. As a footnote, Terminix took over one company in the U.K. and within six months had lost over 70% of their client base!!!