I am an ex-Terminix tech. I worked for them for almost seven years, and every lawsuit against them is justified. I am presently with another company and have not had to lie to anyone since. DO NOT trust this company or any of its representatives. Whatever they sell, they get a commission on! Use the ‘Net’ to check on bugs or what damage looks like, go to pestweb.com for pics, then get several quotes and ask for references! I hope this saves someone from a financial and mental struggle.