I was at Sears Pest Control in the 70’s when they were taken over by Terminix, and again suffered the same fate in 1998 when they bought out Jamison Pest Control. As a lifelong Memphian, pest control professional, and an entomologist, I have seen Terminix at its worst. Within the pest control community in Memphis, they are known for poor-quality service and low customer satisfaction. This does not mean that every office is of the same quality. I can only speak of their general reputation in Memphis among other pest control professionals.
During the short time that I worked for them, I saw deliberate misuse of controlled chemical products, improper labeling of chemical products, and careless and reckless disregard for the public safety in using those chemical products. Again, I can only speak in regard to the one manager that I worked under, but it was my impression that all of this was done with company approval, though I do not know that for sure. I was told that I had to make 16 pest control stops per day and that customer satisfaction was of no concern, since we had a sales department that could sell new customers faster than the old ones could cancel. I refused to do what I regarded as cheating customers by taking their money and only giving them 15 minutes of service. I was threatened with dismissal and soon after that, I quit.
In the 70’s, Terminix was owned by Cook’s Industries who sold it to ServiceMaster Corp.; but in 1998 when I once again came in contact with Terminix’s policies, I quickly found that most of their policies had not changed in those twenty years. They still did not have any regard for me as an employee or the customers that we serviced.