I am a former branch manager of Terminix and have many issues with Terminix’s operating procedures. I always attempted to put the customer first, something that is difficult to do considering the large number of customers and the bottom-line mentality. I can’t honestly say I have a warm feeling towards Terminix considering how I was treated or how employees in general are regarded at corporate level.  I also know many quality people in the company that do attempt to provide good service. I feel the Terminix mentality is to deny wrongdoing until a lawyer is mentioned, then proceed to ascertain what the least expensive method is to get out of a situation. To share blame, I feel Orkin is just as bad, if not worse. Their current termite guarantee will not renew past five years.  This, I’m sure, is due to their lack of faith in the product or services they render.

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If you have been wronged by Terminix or another termite company, you don't have to fight alone.