I am not at all surprised.  Being a former employee, I have seen Joe Finney, at the time a manager for a branch of Terminix in Marietta, GA, offer customers $100 and play down their damages without having any idea as to the extent thereof.  Obviously being in a position to criticize, I can nevertheless swear to it that they were anything but “service” oriented.  The unspoken motto was “sales will bring them in the front door and service will send them out the back.”  It is a numbers game with this particular institution; and as long as there was some net gain at the end of the year, that was all they cared about to put it mildly.

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If you have been wronged by Terminix or another termite company, you don't have to fight alone.