Texas

I live in Abilene and worked for Terminix not quite a year.  I was with another company that was purchased by Terminix, so after the acquisition, I became the Service Manager for the Abilene Branch.  I never felt completely comfortable with the way they did business, but when I was told by the branch manager to flat out lie to a customer, it was the beginning of the end of my employment with them.  The inspection was for a termite damage claim due to the ineffectiveness of the Sentricon System. Prior to our arrival at the site, he cautioned me to not say anything unless specifically asked.  That request was not unreasonable I thought.  What he said next hit me like a ton of bricks.  He said there was a lot of damage, as he had been to the house at least once before to look at the damage.  He instructed me to carry a can of aerosol insecticide, and should I find any live activity, I was to inject the active area with aerosol, give it a few minutes, then bring the damage to their attention. I was to state that this was “previous” damage.  If I allowed the customer to see the live activity, then not only would the branch be responsible for another multi-thousand dollar claim, but more than likely, the regional manager would terminate my employment over it. I asked him if his intention was for me to lie to the customer.  He said he didn’t care what I told the customer, as long as I didn’t tell them live activity was found. The last thing he or the regional manager wanted to hear was that we had to pay another claim. These orders were handed down from the regional manager himself. He said I had enough experience behind me that I could take the liberty to be “creative” with my findings in such a way as to benefit the branch and the company…as well as save my job.  Luckily, I found no live activity at the site.  This was probably due to the fact that he waited to get me to inspect it until after the remodeling was almost halfway over with. I told him that if it came down to it, I would have more than likely lost my job because I had never been one to lie to customers, even at the risk of keeping myself out of trouble.  Needless to say, the amount of hassles and hard times exponentially multiplied for me until I finally called it quits and separated me and my conscience from the nightmare I called a job.  I am now one of their competitors and I can rest much easier now that I can tell the truth. As a matter of fact, the company I am currently employed with actually ENCOURAGES the truth, at all costs. If you think Terminix treats its customers bad, you should try working for them! Except for the fact that a sucker is born every minute, I am not sure how Terminix stays in business, because employee relations and customer service are NOT their concerns. The only thing they strive for is to increase earnings for the stockholders and the “powers that be” in Memphis.

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If you have been wronged by Terminix or another termite company, you don't have to fight alone.