I’ve just recently resigned from my position in the TN call center as a Supervisor. I wrote a several page complaint to the company’s CEO, HR and other departments about the unfair treatment of the employees. The call center was a babysitter’s job. We never have solutions to problems for the customers. All we do all day, 24/7, is send messages to the local branch. We are what I call a glorified answering service. We are to keep you happy while you are on the phone (baby sit the customer). We are not provided the training that we need to be successful. We were forced to take calls when the call volume increases, and several of my peers were wrote up for not doing so. The level of accountability is unnatural. I could go on and on and on. Maybe I’ll get up the nerve to send you a copy of the letter that I sent. I had to leave. I loved the people that I work with, but the conditions were not professional. For a company that says that they Honor GOD in all they do. It makes me wonder who their god is? I feel better now that I have found your site. I now know that I’m not alone. I thought that this was a company that I would be able to stay with for years. I hope with the sale of the company things will be better for all customers and employees alike.