I called terminix a month ago due to bird nest in chimney. They said the local co would set up an appt for a free inspection …they never did . Called customer service today..I requested a call back. After 30 min they connected me… no one answered. Then a robot voice said “thankyou” and hung up. I wrote an email. Some-one called me back and said to hold on for a resolution specialist. After 40 minutes on hold I hung up. It is impossible to reach anyone.